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Order Administration Specialist

Req id:  9961

Columbus, OH, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.


The Order Administration Specialist is the central recipient for all Open Text products requests ready for fulfillment.  The primary ojective for the Order Administration Specialist is to receive and review requests for completeness and accuracy, generate license keys using various systems, set up electronic deliveries, and set-up customer accounts for access to download software.




  • Process and retrieve orders from SAP, ITSM and e-mail
  • Verify and enter shipping and license information into various systems
  • Generate product licenses and keys using various license key generation utilities
  • Forward packing slips requiring outside fulfillment to the respective brand contact
  • Set-up customer account for electronic deliveries
  • Research and resolve issues with orders and license keys
  • Assist global Support and sales staff with issues concerning orders
  • Assist global customers with issues concerning orders
  • Research and provide information for various audits
  • May be required to attend various meeting and give presentations
  • Assist on projects relating to Order Administration
  • Help to manage and assist on projects relating to Order Administration
  • Help in training of Order Administrators as required



  • Experience with some Information Systems with an aptitude for learning new software quickly
  • Experience preferred in the following:
    • ITSM
    • SAP
    • Microsoft Office
    • Internet Explorer
    • DOS
    • Command Prompt
    • Remote Desktop
    • Siebel
  • Strong interpersonal and communication skills
  • Attention to detail is a must
  • Must be able to balance multiple tasks in a fast-paced environment
  • Able to adjust priorities to meet changing needs
  • Must be able to work independently
  • Secondary School diploma and may require some post-secondary education
  • 1-4 years of relevant experience


At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

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