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Manager, Order Management

Req id:  27106

Columbus, OH, US

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OVERVIEW:

 

The Manager, Order Management leads a team of Hardware and Fulfillment specialists and supports their leaders by implementing our Order to Cash strategy. They bring their excellent customer service and business partner skills, leadership capabilities, and business acumen to support our sales team, our Billing and Fulfillment departments, and our customers.  Their in-depth product knowledge allows them to effectively handle customer escalations, respond to issues with hardware deliveries, identify areas for process improvements, present their findings to leadership, and act as a liaison between Fulfillment and our other partners across OpenText. The team is constantly searching for improvements and efficiencies, and you are a champion of change and innovation.

 

WHAT YOU WILL DO:

 

  • Lead a diverse team of Order Administration Specialists and Hardware Technicians to deliver an accurate and smooth customer buying experience across several product lines.
  • Deliver, as you handle diverse customer escalations and requests, a top-notch customer experience.
  • Remain focused on areas for improvement and change to benefit our workflows and the customer journey.
  • Lead change with your peers and others as we evolve with acquisitions, new tools, and new products.
  • Be available for potential late nights to close out each month and quarter.
  • Accountable to ensure Standard Operating Procedures (SOPs) are aligned across the regions and across products to support continued team collaboration and improvement.
  • Accountable to ensure your team is engaged and properly trained to ensure we protect OpenText’s brand on legal and financial policies and other internal controls.
  • Deliver on other priorities as assigned to execute on the Fulfillment and Order Enablement goals.

 

WHAT YOU’LL BRING: 

Education:

  • University/college education in a relevant discipline (Finance or Accounting preferred)

OR

  • Relevant experience leading teams and leading process improvements

 

Skills and Experience:

  • Minimum 5 years experience leading teams or supporting operations/finance activities in high-tech industries
  • Demonstrated HR acumen to effectively onboard and support team through all aspects of the team member lifecycle (effective hiring, developing, training, performance managing, rewards, career growth, offboarding)
  • Excellent customer service and business partner skills and experience

•     Excellent communication skills, both written and verbal

•     Exceptional organizational skills, with an ability to balance multiple priorities in a fast-paced environment, including month-end, quarter-end and year-end delivery

  • Self-starter with a continuous improvement mindset
  • Excellent team player, knowing your best is when you collaborate and engage to find solutions to problems

•     Business focus, initiative, and proven experience implementing process improvements

•     Demonstrated change leadership capabilities, with the ability to instill resilience in an ever-changing environment

•     An understanding of revenue recognition principles in the software industry is an asset

•     Working knowledge of the opportunity to cash business process

•     Audit experience or experience improving internal controls within a Sarbanes Oxley framework

•     Strong computer literacy; working knowledge of SAP, Salesforce, and ServiceNow an asset

•             Ability to analyze data and make recommendations to improve on billing delivery

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees. 


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin