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Sr. Order Administrator Specialist

Req id:  30056

Columbus, OH, US Dallas, TX, US Burlington, MA, US Alpharetta, GA, US Southfield, MI, US Pasadena, CA, US Pleasanton, CA, US Brook Park, OH, US Tinton Falls, NJ, US Lexington, KY, US Denver, CO, US Tucson, AZ, US Austin, TX, US Menlo Park, CA, US Broomfield, CO, US Indianapolis, IN, US Gaithersburg, MD, US Gulf Breeze, FL, US Arlington, VA, US San Antonio, TX, US Dallas, TX, US San Mateo, CA, US Salt Lake City, UT, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:


The Senior Order Administrations Specialist is the central recipient for all Open Text product requests ready for fulfillment. 


Receive and print orders and e-mail, review requests for completeness and accuracy, then forward them to the appropriate process group for distribution.  Generate license keys and maintenance certificates using various systems and set up electronic deliveries.  


You Are Great At:

  • Process and retrieve orders from ServiceNow, SAP, and e-mail
  • Enter shipping and license information into SAP, and e-mail
  • Review all requests for processing
  • Generate product licenses and keys using various license key generation utilities
  • Forward packing slips requiring outside fulfillment to the respective brand contact
  • Handoff orders requiring physical delivery
  • Set-up electronic deliveries
  • Research and resolve issues with orders and license keys
  • Assist global Support and sales staff with issues concerning orders
  • Assist global customers with issues concerning orders
  • Assist Release Engineering staff with license key requirements and questions
  • Research and provide information for various audits
  • May be required to attend various meetings and give presentations
  • Assist with the installation and testing of license key generation software
  • In-depth problem analysis
  • Assist on projects relating to Order Administration as directed
  • Training of Order Administrators as required or directed
  • Required to attend various meetings and give presentations – Some travel may be required
  • May be required to learn and assist with the job duties of Fulfillment Specialist and Fulfillment Operations


What It Takes:

  • Decisions are made within well-defined parameters and impact the quality, timeliness, and accuracy own work and special assignments.  May have an impact on the work of the functional team. 
  • Routine decisions are made using existing policies, work practices, or procedures.  Uses alternative methods or resources for resolving non-routine issues or work assignments.    Validates decisions with senior team members.
  • Works under general supervision and requires general direction on completing assigned tasks.
  • Identifies and most times independently resolve routine issues.  Works with other team members in evaluating decisions/solutions.  Focuses on resolving moderately complex issues that may arise. 
  • May provide guidance and work direction to junior staff.   Able to explain departmental policies and procedures to team members. 
  • Independently performs specialized administrative work requiring full knowledge of company policies and office administration processes and procedures.  May recommend, change or develop administrative procedures. Requires specific job-related experience.
  • Interactions are usually with functional team members and management.  Will have some interaction with staff in other organizational functions. May have some contact with Senior Management and customers.


  • Experience preferred in the following:
    • Microsoft Office
    • Microsoft Edge
    • Windows
    • SAP
    • Command Prompt
    • Remote Desk
    • ServiceNow
  • Strong interpersonal skills
  • Must be able to balance multiple projects in a fast-paced environment
  • Must be able to work independently

Must be able to balance multiple projects in a fast-paced environment

For Colorado residents, this job is expected to pay in the range of $40,000 to $47,0000 USD in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.


While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

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