Associate Production Support Specialist 1pm - 9.30pm Virtual

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

Serves as the customer contact for questions on usage, functionality, and problems encountered with OPENTEXT products and services. In addition, the position will require increased roles in day-to-day customer relations, escalations, and requirements concerning the training/technical knowledge for those specialists within the same customer grouping. The candidate must possess strong analytical and troubleshooting skills and excellent communication skills, both written and verbal. 

You are great at:

• Provide production monitoring of data, error analysis, and serves as the customer contact for questions on usage, functionality and problems encountered with BN products and services.

• Increased role in day-to-day customer relations, escalations, and mentoring/training/technical knowledge. 

• Provides technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreates customer issues & escalates to appropriate level.

• Actively participates in self-improvement, process, and technology training programs.

• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.

What it takes:

• College/University graduate of a technical degree (eg. computer science) preferred; for graduates of non-IT related courses, a strong technical aptitude is required.

• Good customer orientation and can work under pressure

• Expected to manage workload in a fast-paced environment and be proactive with customer issues with minimal supervision

• Drives to exceed established expectations and set own goals

• Takes action to build on and strengthen direct relationship

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.