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Cloud Support Specialist

Req id:  36759

Cork, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The opportunity: 

The OpenText Cloud Production Support Team is currently searching for a Cloud Support Specialist to support OpenText solutions deployed within the OpenText Cloud.   

You will be joining a growing team that provides world class operational support including hands on troubleshooting and administration to a variety of enterprise customers.  You will be required to collaborate with cross-functional teams to ensure that Service Levels are met and customer satisfaction is achieved. 
    
You are great at:  

  • Responding to and solving customer technical requests for applications within the OpenText Cloud 

  • Collaborating on technical issues including but not limited to Product support, IT, Network Operations and Professional Services 

  • Resolving technical issues associated with OpenText software products by analysing logs, researching issues or debugging scripts 

  • Responding to and troubleshooting alerts from monitoring of applications, servers and devices 

  • Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy 

  

What it takes:  

  • University/College degree within a related discipline or equivalent work experience 

  • Previous experience working within an IT support or consulting environment working with enterprise level customers 

  • Experience delivering support to customers through a defined process framework 

  • Familiarity with Windows, Linux, and/or Application administration skills in a TCP/IP networked environment 

  • Familiarity with configuration and management of web/application servers such as (IIS, Apache, Tomcat, JBoss, etc.) 

  • Provide exceptional customer support with a high focus on first call resolution 

  • Positive attitude, patience, dedication and commitment 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »