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Cloud Services Technical Consultant

Req id:  26849

Cork, C, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

Position Summary:

Working within Cloud Delivery Services the Consultant is an individual contributor who acts as a primary point of contact for implementing customers’ requests regarding addition of new trading partners, document types, and connection types.  In their work the Consultant utilize their ability to combine systems integration and service delivery knowledge.  More specifically they will create/update technical specifications and create/update maps using OpenText translation software, carry out integration tasks to deploy maps to pre-production and production environments and setup Trading Partner connectivity using common communications standards such as ftp, http, AS2, SFTP, etc. 

 

Responsiblities:

  • Acting as the technical lead or technical specialist in customer data integration projects. 
  • Defining and developing data integrations including planning, documentation, implementation, testing, troubleshooting, and deploying customer connections with trading partners. 
  • Interacting with customers to understand their business requirements and to develop and maintain good customer relations. 
  • Analyzing customer requirements, data integrations and interfaces. 
  • Implementing changes for existing data integrations. 
  • Follow policies and best practice mapping to define map rules based on client’s requirements.
  • Create test case scenarios and write expected output according to specifications.
  • Form test files according to the test case scenarios.
  • Perform functional testing for each field/segment with change.
  • Investigate and conduct root-cause-analysis for issues/defects raised by client during client testing.
  • Deliver project status updates to clients, project managers and counterparts as necessary.

 

Knowledge, Skills and Abilities:

 

Must have:

  • BSc in Computer Science/other technical discipline or equivalent experience
  • Intermediate knowledge of programming and experience e.g. Java, C#, C++, etc.
  • Strong Customer focus, customer satisfaction oriented
  • Quick learner and able to retain a broad range of information in a rapid and complex technical environment
  • Excellent written and oral communications skills
  • Ability to make sound and well-informed decisions and understand the impact and implications of decisions
  • Excellent problem solving skills and logical thinking techniques.  Experience in identifying and analysing problems; distinguishing between relevant and irrelevant information to make logical decisions; providing solutions to individual and organizational problems.  Develops reasonable options for solutions when required for decision making.
  • Excellent Teamwork/Collaboration skills:  Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships.
  • Ability to handle multiple priorities in a fast-paced environment and be able to work independently

 

Knowledge of one or more of:

  • EDI standards (EDIFACT, TRADACOMS, X12, VDA, XML), and B2B integration
  • EDI Mapping processes and Map Specifications
  • Communications standards such as ftp, AS2, https.

 

Desirable:

  • Additional European language

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.