Contracts Manager

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OpenText is seeking a full time Contracts Manager within the off-Cloud Support Renewals organization.  The role includes the preparation, negotiation, administration, and management of existing and prospective customer contracts. This role supports the Renewals and Sales teams and works closely with the Legal Department team and requires an organized and articulate individual who exhibits a strong attention to detail. 

The ideal candidate will be innovative in solving business problems and challenges, coordinate business and legal issues and questions, follow-up on responses with other departments within the organization, and be energetic, focused and results oriented with a high level of integrity and honesty. Regularly exercise judgment within defined policies and guidelines.

Primary Responsibilities

• Review, negotiate and amend contractual paperwork as required to align to OpenText legal and business standards, including but not limited to: customer terms and conditions (eg: purchase orders), quotations, signed agreements relating to software support, public sector, framework and OEM accounts
• Participate in contract negotiation calls with existing and prospective customers, supporting the Sales, Support Renewals and Legal groups as needed. Negotiating mutually acceptable support terms, securing appropriate approvals, and drafting final contract documents
• Identifying and executing on opportunities to streamline & improve existing off-cloud Renewals practices
• Assist with special projects and team/departmental initiatives

Requirements

• Prior experience dealing with contract review, drafting & negotiation (in English and/or other languages), and general business acumen, preferably within the software industry or related field
• Strong interpersonal communication skills along with analytical and problem-solving abilities are imperative. Additional language skills would be a bonus.
• Extremely detailed/accuracy oriented
• Ability to multi-task effectively
• Communicate and work well in a team environment and with existing clients including excellent verbal and written communications
• Able to adapt to changing and fast paced conditions to ensure continued alignment with business requirements
• Willingness to take on challenges and new objectives
• Ability to identify issues and determine when escalation to management is required
• Proven ability to interact effectively with all levels of the company including executive management
• Strong capabilities and expertise in Microsoft Office, in particular Word, PowerPoint and Excel
• Proven ability to work under pressure in order to meet frequent deadlines
• Experience with business deal risk analysis and revenue recognition concepts
• Experience contracting with international, Government and regulated bodies a plus

Education/Certification/License:

The position requires a bachelor’s degree or college diploma in business or contracting

or equivalent experience in an off-Cloud Renewals environment.

Additional language skills would be a strong asset 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.