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Lead Site Reliability Engineer

Req id:  4821

Cork, C, IE Virtual, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

Overview of Business Function

 

OpenText Cloud Operations is responsible for the global operations and delivery of our Open Text cloud services to clients in multiple industries. Our offerings range from shared, multitenant SaaS offerings to Managed Services supporting Enterprise Clients and are hosted on a variety of infrastructure platforms. The Cloud Operations team is responsible for defining the technical platform and partnering with our engineering and security teams to deliver solutions using a DevSecOps approach.  

 

 

The Opportunity

 

The role Lead Site Reliability Engineer is to build solutions to enhance availability, performance, and stability of OpenText services as well as automating away repetitive work. You'll also respond to pings, pages and alerts to investigate issues in our products that you can really sink your teeth into. You'll be working on non-production and production environments, monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation.  Your mission will be to use cutting edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure for OpenText Discovery on our AWS platform. 

 

You are great at:

 

  • Provide attention to incidents according to Service Level Agreements.
  • Take ownership and accountability for the incident resolution process.
  • Provide a quality and timely response.
  • Act as a technical liaison with other teams to evaluate and report bugs.
  • Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
  • Participate in training and information sharing activities.
  • Act as backup for other team members when necessary.
  • May requires rotating shift work.
  • On-call rotation is required, as 7x24x365 support is required.

 

What it takes: 

 

  • The ability to understand and maintain Scripting software
  • Deep understanding of Windows systems and good working knowledge of Linux
  • Hands on experience with cloud infrastructure; AWS & GCP a plus
  • Experience with installing and configuring Apache and Tomcat.
  • Deep expertise in Monitoring distributed systems application architectures
  • Exposure to & maintenance of configuration management tools at scale
  • Strong understanding of ITIL principles, certification is a plus.
  • Diagnosing & troubleshooting user facing service incidents & outages
  • Exposure to system & application level telemetry for large distributed cloud architectures
  • Diagnosing, resolving problems in high-throughput web applications & network services
  • Expert level troubleshooting skills across different levels of the solution stack
  • Ability to lead, drive and implement highly scalable and complex solutions
  • A strong understanding of Security best practices.

 

Other Desired Qualifications

 

  • Experience with container management and micro-services architectures such as Docker
  • Application clustering / load balancing concepts and technologies
  • Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP, IP etc.)
  • Experience monitoring cloud services with Dynatrace, New Relic, Icinga, Nagios, BMC or any HPE tools
  • Experience migrating existing on-premise applications and services to AWS
  • Awareness and insight into industry trends (technology, methods and tooling)

 

Statement of Learning Opportunity  

 

We will provide you with a platform for success including coaching, training and on-the-job learning that will strongly support you in your career advancement.  You will become adept at operations and consumption of key technologies including public clouds and the latest continuous delivery tools and automation. You will discover an innovative, flexible and award-winning working environment using the latest OpenText technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and we are all highly encouraged to give back to our local communities.  

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »