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Technical Business Analyst

Req id:  16755

Cork, C, IE Virtual, IE



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



The Opportunity: 

The Senior Cloud Business Analyst’s role is to support a financial services application used globally by several major financial institutions.  This includes Level 1 and 2 production support, new client on-boarding/implementations, client certification/testing, and application monitoring.  This is a hybrid role also including responsibility as a Business Analyst, where you will assess & analyze clients’ operational requirements and design. You will compile and review the relevant information & data in order to recommend solutions that will ensure all requirements and project plans are met.

You are great at: 

Production Support


  • Provide first and second level support for the application including day to day incident management, problem management, and request management as applicable.
  • Respond within SLAs to all customer emails and phone calls.  Provide periodic updates until incident has been resolved.
  • Respond to alerts generated for any point of failure within the client solution.
  • Monitor application and all links to ensure all transactions are received and delivered on time.
  • Review and assume responsibility for performance metrics and service level agreements


Client/Customer On-boarding


  • Oversee the on-boarding of new clients through an infrastructure of both internal and external contacts
  • Serve as the first level of support for all on-boarding related questions and issues.
  • Communicate directly with clients and vendors to coordinate client testing and support.
  • Assist with FIX, Swift, and File based client certification


Business Analysis

  • Review and Edit requirements, functional specifications, and business processes related to proposed solutions
  • Create business process review documents to delivery analysis results
  • Define and document interfaces within application subsystems, as well as between new and existing systems
  • Follow through the entire lifecycle of the projects from concept to Production implementation

What it takes: 

  • Should possess at least a Bachelor’s/College Degree or equivalent in technology, business, or finance
  • 4+ years’ experience in production services/support/operations in a mission critical managed services environment
  • Excellent written and verbal communication skills
  • Experience with and/or knowledge of applications that support financial services
  • Working knowledge with one or more of the following financial protocols:
      o FIX
      o SWIFT
  • Working experience at a brokerage firm, bank, or financial services vendor in technology or post trade processing beneficial
  • Knowledge of global securities markets practices
  • Ability to directly address conflicts and escalate issues where appropriate
  • Maintains a sense of urgency with the capability to prioritize/multi-task
  • Aptitude to communicate effectively at all levels of the organization including clients and front office personnel
  • Technical experience beneficial in any of the following fields but not limited to: Java, Database Modeling, SQL, Software Development
  • Excellent analytical, problem solving, and time management skills
  • Flexibility to support a 24x7 application
  • Located in our office in Cork or remote in Ireland



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »