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Lead Cloud Support Administrator

Req id:  38906

Cork, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

YOUR IMPACT

 The Cloud Support Admin will be responsible for the design and implementation, as well as the ongoing management and maintenance of the global VOIP services and associated network components such as SBCs (session Border Controllers).   This includes adhering to project timelines, milestones, governance, alignment, assurance, management, integration, optimization and planning, resourcing, and tools management.

 

WHAT THE ROLE OFFERS

  • Responsible for managing different aspects TDM to SIP migration.
  • Responsible for design and implementation of various components of VOIP infrastructure, including POC, acceptance testing, and production support
  • Responsible for implementing carrier interconnects, including MPLS and DIA with static and dynamic IP routing protocols
  • Manage Aculab fax/voice server environment (new installations,  upgrades, maintenance, decom)
  • Manage documentation and support of VOIP infrastructure components
  • Work with support vendors to implement or troubleshoot systems, including SIP, RTP, IP, UDP, QOS
  • User-level knowledge of LINUX OS and Citrix administration

 

 

WHAT YOU NEED TO SUCCEED

 

  • Bachelors degree and entry level project management experience preferred and/or additional relevant experience. Fields of Information Systems, Telecom, or related field desired.
  • Strong knowledge of Aculab and Dialogic/Brooktrout telephony boards and API
  • Experience with VoIP, networking, and telecom systems, including troubleshooting
  • CCNA certification is not required but appreciated.
  • Demonstrate excellent troubleshooting and problem-solving skills
  • Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner
  • Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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