Loading...
Share this Job
Apply now »

 

 

Lead Reliability Engineer

Req id:  17203

Cork, C, IE Virtual, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The role Lead Site Reliability Engineer is to build solutions to enhance availability, performance, and stability of OpenText services as well as automating away repetitive work. You'll also respond to pings, pages and alerts to investigate issues in our products that you can really sink your teeth into. You'll be working on non-production and production environments, monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation.  Your mission will be to use cutting edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure for OpenText Discovery on our AWS/GCP platform. 

 

The best person for this role is someone that has a collaborative spirit - in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others and turn chaos into order.

This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

 

Responsibilities

  • Provide attention to incidents according to Service Level Agreements.
  • Take ownership and accountability for the incident resolution process.
  • Provide a quality and timely response.
  • Act as a technical liaison with other teams to evaluate and report bugs.
  • Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
  • Participate in training and information sharing activities. 

 

Qualifications

  • The ability to understand and maintain Scripting software
  • Good working knowledge of Linux
  • Hands on experience with cloud infrastructure; AWS/GCP/Azure a plus
  • Strong working knowledge of Cloud operational best practices.
  • Deep expertise in Monitoring distributed systems application architectures
  • Exposure to & maintenance of configuration management tools at scale
  • Strong understanding of ITIL principles, certification is a plus.
  • Diagnosing & troubleshooting user facing service incidents & outages
  • Exposure to system & application level telemetry for large distributed cloud architectures
  • Diagnosing, resolving problems in high-throughput web applications & network services
  • Expert level troubleshooting skills across different levels of the solution stack
  • Ability to handle multiple tasks concurrently.
  • Ability to lead, drive and implement highly scalable and complex solutions
  • A strong understanding of Security best practices.
  • A proven record of being able to work independently and collaboratively.

 

Other Desired Qualifications

  • Experience with container management and micro-services architectures such as Docker/Kubernetes
  • Exposure to CHEF, Ansible or Terraform desirable
  • Application clustering / load balancing concepts and technologies
  • Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP, IP etc.)
  • Experience monitoring cloud services with New Relic, Zabbix, Prometheus, Kibana and Grafana is a plus
  • Awareness and insight into industry trends (technology, methods and tooling)

 

More about our team

OpenText Site Cloud Application Engineering is a rapidly growing group within the organization. We are in the process of building our teams, tools and systems as part of OpenText's mission to build the best Cloud services in the world.

We enable OpenText to go fast by providing real time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.  We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams.

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »