Lead Software Engineer

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

The Opportunity:  

Open Text Cloud Services is seeking a Cloud Support Administrator. Cloud Services team Provides IT Governance for Public Cloud environments, manage Opentext Commercial environments, and manage the Commercial and Lab AD/IAM services. 

Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with willingness to undertake new challenges. . 

You are great at:  

• Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
• Actively participates in self-improvement, process, and technology training programs.
• Continually strives to expand comprehension of troubleshooting methodologies
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
• Submit and provide new content to knowledge base.
• Work on-time resolution and quality compliance of escalated tickets or incident as per the agreed SLA.

• Participate in documentation and product review 
• May provide technical leadership and training for new and existing products within technical area
• Perform other/additional duties and projects that may be periodically assigned.

What it takes: 

Providing insightful analyses on the efficiency, quality and economics of Cloud Operations based on empirical data

• Developing standards and high-level architecture designs
• Providing visibility to impediments/risks and helps eliminate them
• Design and build enterprise technology solutions to meet the needs of a dynamic business.
• Push the team to continuously improve and expand our tooling and services with an eye towards self service, reliability, and efficiencies at scale.
• Build, maintain, and improve automation that manages our infrastructure as code.
• Exemplify our core values of putting members first, operating with a bias for action, empowering teams of smart creatives, and embracing a “together we go far” mentality and Strong ability to multi-task and prioritize work effectively.
• Work with AWS internal end users to address billing issues and gather valuable feedback

Required Qualifications, Skills:

• Experience with enterprise infrastructure architecture.
• Solid experience managing, monitoring, and supporting high traffic environments.
• Experience collaborating with Web/Software Development /Engineering and Architecture teams.
• Experience working with APIs and scripting around them and basic knowledge of Networking is essential..
• Experience capacity planning and auto scaling infrastructure.
• Experience with Amazon Web Services GCP or Microsoft Azure
• Experience with configuration orchestration tools (Terraform, Cloudformation).
• Some Experience with Kubernetes (EKS,GKE).
• Experience programming in a language like, Bash,PowerShell.
• Experience deploying and supporting Linux and Windows servers.
• Experience designing and operating platforms to support off-the-shelf software.
• Experience troubleshooting IAM access issues, with monitoring and reporting.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.