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Senior Technical Support Specialist

Req id:  20589

Cork, C, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The opportunity:

 

OpenText is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment.

You will be joining a team that provides world-class technical support variety of enterprise customers while working across business units to ensure customer satisfaction. The Senior Technical Support Specialist will work on support issues that are complex in nature and carry varying priority levels based on set standards.

 

You are great at:

 

Resolving complex technical issues in all areas of assigned OpenText software products by analyzing logs, researching issues, debugging scripts, or recreating problems in-house.

Focusing on the customer experience and minimizing customer effort. Representing OpenText in customer communications via telephone, email, or using remote solutions (Teams, Skype, WebEx etc) to find resolutions to presented technical problems.

Authoring as well as update articles to contribute to our Product Knowledge Base.

Meeting established service delivery guidelines such as customer satisfaction, phone-based activities, resolution, schedule adherence, case documentation and case wellness.

 

What it takes:

 

Previous experience working within a technical support or development environment.

University/College degree within a related discipline or equivalent work experience.

Proficient in Windows OS; knowledge of UNIX and/or Linux is beneficial desirable

Experience working with relational DBMS (Oracle, MS SQL Server or Postgres) desirable

 

Skills/knowledge that is an advantage:

 

Experience working with Web Application Servers (i.e. Tomcat, NGINX)

Programming/scripting experience (i.e. SQL, Java, JavaScript) desirable

Ability to work with a positive attitude, empathy, and diligence in an ever-growing and changing environment.

Strong ability to work multiple strands in parallel, prioritizing work effectively.

Ability to adopt best practices and continuously evolve in the role.

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »