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Manager, Order Management

Req id:  27229

Cork, C, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Manager, Order Management leads a team of Order Administration Specialists and supports their leaders by implementing on our Order to Cash strategy. They bring their excellent customer service skills, leadership capabilities, and business acumen to support our customers and our Billing Operations team.  They always work to put our customers first and, by doing so, they reduce the time it takes to deliver product.  A customer who is well and quickly served is a happy customer and happy customers pay their bills on time, leading to improvements to our overall Time to Cash goals. The team is constantly searching for improvements and efficiencies, and you are a champion of change and innovation.

 

WHAT YOU WILL DO:

 

•    Lead a diverse team of Order Administration Specialists to deliver an accurate and smooth customer buying experience across several product lines.
•    Identify team needs and areas for improvement; formulate plans of action, set timelines, and implement changes.
•    Focus on Customer Satisfaction, as you process your own queue of customer requests, orders, and escalations.
•    Work with colleagues in other regions to establish common practices and circulate improvements.
•    Be available for late nights to close out each month and quarter.
•    Accountable to ensure Standard Operating Procedures (SOPs) are followed.
•    Accountable to ensure your team is engaged and properly trained to ensure we protect OpenText’s brand on legal and financial policies, and other internal controls.
•    Deliver on other priorities as assigned to execute on the Fulfillment and Order Enablement goals.

 

WHAT YOU’LL BRING:  

 

Education:
•    University/college education in relevant discipline (Finance or Accounting preferred)
OR
•    Relevant experience leading teams and leading process improvements


Skills and Experience:

•    Experience in leading teams or supporting operations/finance activities in high-tech industries
•    Demonstrated HR acumen to effectively on board and support a team through all aspects of the team member lifecycle (effective hiring, developing, training, performance managing, rewards, career growth, off boarding)
•    Excellent customer service and business partner skills and experience
•    Excellent communication skills, both written and verbal
•     Exceptional organizational skills, with an ability to balance multiple priorities in a fast-paced environment, including month end, quarter end and year end delivery
•    Self-starter with a continuous improvement mindset
•    Excellent team player, knowing your best is when you collaborate and engage to find solutions to problems
•     Working knowledge of the opportunity to cash business process 
•     Strong computer literacy; working knowledge of SAP, Salesforce and ServiceNow an asset
•     Ability to analyze data and make recommendations to improve on delivery

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.