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Lead Cloud Systems Engineer

Req id:  26416

Cork, C, IE Virtual, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Lead Cloud Systems Engineer is responsible for the technical delivery of opentext Platform based solutions. Such delivery activities encompass the development, deployment, testing and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Professional Services team. Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) of the cloud deployments.

The role requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing.


Key accountabilities and activities:


Work within an OpenText technical delivery team in order to:

  • Participate in the day to day administration of the systems, including Incident & Problem Management
  • Participate in planning and execution of new implementations, upgrades and patching activities.
  • Participate in the advanced configuration of CS software components, in line with project and customer time scales.
  • Experience with Cloud providers like AWS, GCP, Azure
  • Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
  • Actively use and contribute to the project management standards and quality checks used within OpenText Professional Services.
  • Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.
  • Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or Implement proposed solutions.
  • Operate, manage, and administer production applications on UNIX and Windows based servers and services according to policies and best-practices.
  • Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements
  • Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. 

 

 

Person Specification (Qualifications and Experience required):

BE/B. Tech. or equivalent technical qualification

Minimum of 7 years of relevant experience


Key Skills / Experience:

Well versed with deployment, administration and troubleshooting of a content management type software and surrounding components preferably Open Text software. Experience with cloud deployment of the content management platform will be advantage.

 

Good experience/knowledge on following:

  • Experience delivering service using ITIL methodology
  • Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
  • Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
  • Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript)
  • Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
  • Experience with scripting (Shell, Python etc.,) 
  • Strong understanding of cloud native and container based distributed systems like Kubernetes

 

 

Other skills as the advantage:

JQuery, JQuery UI, AJAX, JSon,

Experience with Web Services and LDAP.

Java or C++ or C#

Awareness on virtualization / VMware would be advantage

ITIL certification would be considered a great asset.

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.