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Production Support Specialist - Italian

Req id:  24797

Cork, C, IE



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



Customer Support professionals deliver high quality technical support to our Messaging and Managed Services clients requiring the resolution of all issues/requests in their native language.


Main responsibilities:

  • Provide technical support to Managed Services and Messaging clients.
  • Maintain ownership of escalations to Tier 2, managing client expectations and closing the loop with corrective and resolution actions.
  • Provide training, guidance and advice when appropriate.
  • Meet and exceed departmental performance metrics including quality of contact and accuracy of documentation, first contact resolution and direct client satisfaction.


Skills and abilities::

  • Fluent Italian and English. Basic knowledge of French and/or German is a big bonus
  • Customer support experience and orientation – either face to face or over the telephone.
  • Strong team player with experience of a multilingual environment.
  • Good analysis & troubleshooting skills
  • Excellent communication (written and verbal in all languages) skills
  • Positive, proactive, enthusiastic and flexible attitude towards work
  • Ability to multi-task and prioritize work effectively
  • Self-directed and self-motivated with good attention to detail.
  • Maintains effective work behaviour in the face of setbacks or pressure.


  • Knowledge of area’s such as data communications, EDI, XML
  • Willingness to work outside of normal working hours, if required
  • University/College degree within a related discipline or equivalent work experience






At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »