Cloud Support Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

The opportunity:

The OpenText Cloud Production Support Team is currently searching for a Cloud Support Specialist to support OpenText solutions deployed within the OpenText Cloud.  The successful candidate will be a technically resourceful individual with the ability to provide exceptional customer support and Production System Administration in a challenging and rewarding environment.

You will be joining a growing team that provides world class operational support including hands on troubleshooting and administration to a variety of enterprise customers.  You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved.
 
You are great at:

• Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
• Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.
• Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services.
• Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.
• Operating, managing, and administering production applications such as OT Content Server and /or xECM while following documented policies and procedures.

What it takes:

• Experience working within a IT support or consulting environment working with enterprise-level multi-tiered applications and supporting technologies.
• Application administration skills in a TCP/IP networked environment including configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
• Working knowledge of Linux an advantage.
• Ability to provide exceptional customer support, following defined processes and policies.   
• Willingness to work in a fluid environment that is ever growing and changing
• Positive attitude, patience, dedication, and commitment

Academic

University/College degree within a related discipline or equivalent work experience

Work Environment

Hybrid work environment, with an expectation that you would be part of an on-call rotation to support out of business hours incident management.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.