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Sr. Manager, Site Reliability

Req id:  22763

Cork, C, IE Virtual, GB Reading, GB Virtual, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

You will set a new standard for OpenText Cloud Operations through good communication with your team, with your manager, and your peers.  You will have the opportunity to define the technologies to be used, the structure of teams and how work is completed, and responsible for the delivery of pipelines for product development and releases into production.This job requires you be able to work autonomously, in collaboration with others in Cloud Operations as well as Engineering, IT, and Customer Service, and at the direction of the Senior Director of Cloud Service Operations.  Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected.

Responsibilities

  • Motivate and assist the career development of a team of 5-10 engineers
  • Promote technical vision in concert with product and operations architects for the design, implementation and support of applications and services deployed into AWS
  • Support existing services from a service management/SRE standpoint
  • Focus team on building pipelines to increase the velocity of software delivery following a CI/CD mindset in both on prem and public cloud environments
  • Drive a metrics-driven culture and software delivery process using data to measure overall system quality
  • Act as Product Owner for development scrums, as well as participating in Scrum of Scrums with the greater product development community
  • Collaborate in the planning phase of any new or modified business operation that employs the use of components in your domain of responsibility
  • Establish/maintain tool server security guidelines, practices, and department procedures
  • Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
  • Learn, maintain, improve, and develop new methods of automation to address regular patching, upgrades, and monitoring
  • Help develop event management policies and procedures for the company

Competencies

  • Extensive experience with AWS, GCP or Azure and infrastructure as code
  • Python, Ruby, Powershell, and/or Bash experience
  • Experience supporting and troubleshooting web server applications
  • Prior experience with build and deployment tools
  • Strong automation skills including experience with Chef, Puppet, or Ansible
  • Solid understanding of networking and of system security best practices
  • Has a deep knowledge of mixed operating system environments, structured, non-structured and distributed data platforms, and can easily apply the concepts of one data service API to another
  • Extensive knowledge of centralized logging systems
  • Has strong analytical skills as applied to information technology, and can work independently of others in an assignment
  • Has a good understanding of system hardware, storage subsystems, and networking and common data protocols and APIs
  • Extensive knowledge in the use of Jenkins, TeamCity, TFS/Azure Devops, or similar for orchestration
  • Extensive knowledge in the use of GitHub, GitLab, Perforce, or similar for source management
  • Extensive knowledge in the use of build artifact management
  • Familiarity in the use of infrastructure monitoring tools
  • Familiarity in the use of OpsGenie, Everbridge, or similar for notification management
  • Familiarity with Pingdom, Thousand Eyes, or similar for external monitoring
  • Communicates concepts and instructions clearly both verbally and in written form
  • Has a desire to keep current with knowledge of technologies, learning new technologies, mastering them, and distributing that knowledge to teammates
  • Can speak honestly, openly and tactfully with both managers and teammates as a collaborator

Qualifications

  • Demonstrated success in delivering high-quality technology products/services in a fast-paced environment
  • Ability to prioritize well, communicate clearly and understands how to drive a high level of focus and excellence with a strong, talented, opinionated team
  • Sound business judgment, ability to set clear vision and goals and drive the organization in delivering to those goals
  • Proven ability to influence others and strong analytical thinking skills are critical to success in this position
  • Low-drama, high-focus, -energy, and -passion personality
  • Demonstrated ability to conceptualize, manage, and prioritize multiple projects
  • Raises awareness on issues that can negatively impact delivering on time and to set specifications.

Job Requirements

  • Required to abide by company policies and adhere to compliance and security of company information, client data and personnel security.
  • All prospective employees must pass a background check

Skills & Experience

  • 7-12+ years in technical development, QE, or operations role
  • 2-5 years of experience as a product owner building fully automated software application and infrastructure provisioning and deployment pipelines
  • 2-5 years of experience managing engineers with an emphasis on building and scaling teams to meet the demands of a rapidly growing business
  • Extensive experience in an iterative development environment and CI/CD practices is a must
  • Experience managing a team focused on container management and orchestration
  • Experience building and managing microservices-based systems
  • Experience implementing continuous integration and continuous delivery processes and tools

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »