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Technical Support Specialist

Req id:  10790

Cork, C, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

We are looking for responsible, technology savvy and trustworthy individuals to join OpenText Global Technical Support. As part of the EMEA Technical Support Team, you will perform a variety of professional duties around providing technical support to internal, partner, and external customer contacts within the EMEA region.

 

You are great at:

 

- Handle support calls and emails from OpenText customers, partners, and internal resources (e.g. consultants)

- Utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. Uses judgment, creativity, and sound technical knowledge to obtain and recommend solutions.

- Identifies, documents and reports design, reliability, and maintenance issues. Gains support and commitment from others and mobilizes people to take action.

- Effectively communicates procedural and routine technical issues to internal and external customers in a fast paced and customer critical environment.

- Escalate customer issues to OpenText escalation and engineering teams as necessary and ensure fixes and patches are delivered to customers in a timely manner

- Participate in the growth of OpenText customer support team, including training of new team members, contributing to reviews of technologies, standards, and processes

 

What it takes:

 

- High level client engagement and customer service. Excellent verbal and written communication skills

- Experience in supporting an Enterprise Content Management Systems

- Experience in troubleshooting issues in a N-tier Software Architecture environment.

- Demonstrated problem solving and analysis of product trace/logging information

- Experience in conducting urgent investigations, problem isolation and response to high priority issues

- Knowledge and/or experience of MySQL and scripting desirable

- Experience in installation, configure and maintain mainstream OS (Windows, Linux) and DB (SQL Server, Oracle etc) desirable

- Knowledge of Tomcat webservers advantageous

 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »