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Principal Site Reliability Engineer

Req id:  32368

Gaithersburg, MD, US Burlington, MA, US Dallas, TX, US Lexington, KY, US Tucson, AZ, US Salt Lake City, UT, US Alpharetta, GA, US Indianapolis, IN, US Tinton Falls, NJ, US Southfield, MI, US Austin, TX, US San Antonio, TX, US Waukesha, WI, US Brook Park, OH, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity

Our observability and automation organization is looking for a Team Lead with varied experience.  The ideal candidate is a seasoned Unix system administrator with at least a year of experience in a management role.  As a Team Lead, successful candidates will be expected to manage technical processes and teams utilizing technical skills to address daily operational activities.  The team is responsible for enterprise infrastructure automation and monitoring services in our commercial delivery environments.  

This role requires comfort and expertise equally in technical and management fields.  A Team Lead provides personnel with guidance through a combination of technical skills, an understanding of enterprise system management, attention to policies required for business compliance, and global team orchestration.

You are great at
•    Evangelize the use of Open-Source software.
•    Administration of Cloud-based monitoring tools including NewRelic and Thousand Eyes
•    Management of system automation tools including Ansible, Chef, and Puppet.
•    Scripting/Programming and the review of such work by others.
•    Production support, change control, problem, and escalation management.
•    Ensure staff follow procedures, policies, and documentation requirements.
•    Guide the team through the development, testing and implementation stages of data tool delivery.  
•    Review completed work toward process improvement.
•    Provide direction and technical expertise in planning, design, and execution of system maintenance.
•    Make quick decisions and provide structured guidance to solve technical problems and provide efficient recovery of service outages.
•    Proactively identify resource requirements, including capacity, inventory concerns, and upgrade recommendations.
•    Provide technical training to teams when required and serve as a mentor to team members.
•    Effective task allocation and performance evaluation of staff.
•    Prepare to discuss team status and present regular reports to senior management.


What It Takes

•    Computer science or Engineering degree or equivalent industry experience.
•    AWS, GCP, Azure, or Hashicorp certifications.
•    10+ years of system administration experience. 
•    1+ years of team management experience.
•    Expertise in design, building, and support of data tooling infrastructure.
•    Monitoring tools: OBM, Zabbix, Nagios, New Relic, Thousand Eyes, etc.
•    Red Hat Enterprise Linux
•    IaC fundamentals: Terraform, Cloud Formation
•    5+ years of experience in a complex technical operations environment; directly working with monitoring tools (such as OBM, Zabbix, Nagios, Prometheus, NNMi, Network Automation, SolarWinds, SiteScope, Grafana, Icinga).
•    Fluency in at least one of Bash, Python, or Java.




While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Washington DC

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