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Customer Manager (m/f/d)

Req id:  21191

Grasbrunn, BY, DE

 

OPENTEXT - THE INFORMATION COMPANY

 

As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

 

 

THE OPPORTUNITY:

Customer Manager’s (m/f/d) (CM) at OpenText, are part of a global team of highly skilled and entrepreneurial professionals who understand that their Customers are experiencing unprecedented change.  Your Customers trust in you to help them solve their most pressing business problems and to support them in their Digital journey.

 

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text’s revenue. You will promote Open Text’s solutions, support and services capabilities. Through formal and informal activities, you will market our capabilities to existing customers, with a view to strategic enterprise agreements and high touch customer interactions at all levels.  As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction.

 

YOU ARE GREAT AT:

  • Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager)
  • Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration
  • Helping to identify new opportunities within the internal/external landscape
  • Responsible for understanding and sharing roadmap information with the team
  • Manage customer escalations in collaboration with cross functional teams to ensure customer satisfaction and continuous improvement
  • Lead and attend onsite client meetings
  • Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion
  • Negotiating
  • Managing, servicing and upselling an assigned territory of accounts
  • Operating with minimal supervision given latitude for decision making
  • Performing sales activities for assigned accounts to achieve and exceed revenue objectives
  • Managing customer escalations
  • Account planning and forecasting

 

 

WHAT IT TAKES:

  • Prior experience in an enterprise level customer-facing role in Sales or Customer Success Management (Enterprise software an asset)
  • An innovative and creative approach to complex challenges
  • Proven ability to interact effectively with all levels of a company including executive management
  • Ability to prioritize work to balance multiple projects and deadlines in an evolving environment
  • Strong communication and negotiation skills
  • Demonstrated ability to collaborate within and across teams to achieve results
  • Proven ability to work under pressure in order to meet deadlines 
  • Must speak fluent French or German

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

 

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »