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Customer Manager

Req id:  42330

Grasbrunn, DE


OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Come and join our Customer Support team based in our EMEA headquarters in Grasbrunn with your commitment as a 


Customer Manager

 

WHAT THE ROLE OFFERS 

  • Responsible for developing and strengthening strategic relationships within assigned 
  • accounts by protecting and growing Open Text’s revenue
  • Primary point of contact for your assigned accounts, you will work closely with Sales, 
  • Services, Support, Legal and Finance to ensure customer satisfaction
  • Act as point of contact for assigned customers under minimal supervision with latitude for independent judgment.
  • Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service.
  • Maintain sales records of client transactions and prepare sales reports as required respectively forecast and track client account metrics.
  • Manage customer escalations in collaboration with cross-functional teams to ensure 
  • customer satisfaction and continuous improvement
  • Lead and attend client meetings
     

WHAT YOU NEED TO SUCCEED 

  • An innovative and creative approach to complex challenges
  • Ability to prioritize and balance multiple projects, as well as deadlines, in an 
  • evolving environment
  • Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion
  • Excellent written, oral, presentation, and communication skills
  • Strong communication and negotiation skills
  • Fluent language English and German language skills both written and spoken
     

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

 

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.

 


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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