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Lead Technical Support Specialist (m/f/d) - SAP/Vendor Invoice Management

Req id: 29311

Grasbrunn, BY, DE Frankfurt, Hesse, DE Hamburg, HH, DE Duesseldorf, NW, DE

OPENTEXT - THE INFORMATION COMPANY

As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

Join our OpenText Vendor Invoice Management (VIM) team in one of our offices in Germany (Düsseldorf, Frankfurt, Grasbrunn or Hamburg) as

Lead Technical Support Specialist (m/f/d) for SAP/Vendor Invoice Management

We are looking for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Your focus will be supporting the suite of products within complex customer environments while suggesting techniques and tools for application development.

You are great at

You will be working in a highly functioning team consisting of 2nd and 3rd Level Support Specialists that work effectively together to reach a common goal
Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
Managing customer relationships and clearly documenting all interactions within the company database
Providing suggestions for alternate support options for customer issues that are not related to OpenText's products
Testing of OpenText product issues within various environments for validation and solution purposes
Authoring technical documents for inclusion in the OpenText Knowledge Base and publishing SAP Notes
Collaborating with other departments and teams in troubleshooting issues
Reporting software bugs and customer suggestions
Mentoring and encouraging the team to learn new technologies and improve their skill sets

What it takes

University/College degree within a related discipline or equivalent work experience
5+ years previous experience working within a technical support environment
Experience with Opentext Vendor Invoice Management
Experience with SAP ERP and S4/HANA
Proficient in all areas of ABAP troubleshooting, debugging and performance analysis
Working knowledge in SAP FI/MM modules, Master Data and business processes
Basic experience with country-specific FI procedures, e-invoicing, EDI/SAP IDoc, Ariba and Open Text Archiving or Open Text Capture Solutions is an advantage
Knowledge of SAP Basis administration, transport, correction-handling, installation, migration and upgrade procedures both for ABAP and Java Stack
Experience with SAP Fiori, UI5 and Web services, not limited to SAP
Excellent communication skills in English language, spoken and written; additional languages are a plus
Availability for On-call support

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.

OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.

Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.

Benefits
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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