Lead Technical Support Specialist (m/f/d) - SAP/Vendor Invoice Management
Grasbrunn, BY, DE Frankfurt, Hesse, DE Hamburg, HH, DE Duesseldorf, NW, DE
OPENTEXT - THE INFORMATION COMPANY
As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.
Join our OpenText Vendor Invoice Management (VIM) team in one of our offices in Germany (Düsseldorf, Frankfurt, Grasbrunn or Hamburg) as
Lead Technical Support Specialist (m/f/d) for SAP/Vendor Invoice Management
We are looking for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Your focus will be supporting the suite of products within complex customer environments while suggesting techniques and tools for application development.
You are great at
- You will be working in a highly functioning team consisting of 2nd and 3rd Level Support Specialists that work effectively together to reach a common goal
- Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
- Managing customer relationships and clearly documenting all interactions within the company database
- Providing suggestions for alternate support options for customer issues that are not related to OpenText's products
- Testing of OpenText product issues within various environments for validation and solution purposes
- Authoring technical documents for inclusion in the OpenText Knowledge Base and publishing SAP Notes
- Collaborating with other departments and teams in troubleshooting issues
- Reporting software bugs and customer suggestions
- Mentoring and encouraging the team to learn new technologies and improve their skill sets
What it takes
- University/College degree within a related discipline or equivalent work experience
- 5+ years previous experience working within a technical support environment
- Experience with Opentext Vendor Invoice Management
- Experience with SAP ERP and S4/HANA
- Proficient in all areas of ABAP troubleshooting, debugging and performance analysis
- Working knowledge in SAP FI/MM modules, Master Data and business processes
- Basic experience with country-specific FI procedures, e-invoicing, EDI/SAP IDoc, Ariba and Open Text Archiving or Open Text Capture Solutions is an advantage
- Knowledge of SAP Basis administration, transport, correction-handling, installation, migration and upgrade procedures both for ABAP and Java Stack
- Experience with SAP Fiori, UI5 and Web services, not limited to SAP
- Excellent communication skills in English language, spoken and written; additional languages are a plus
- Availability for On-call support
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.
OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.