Lead Technical Support Specialist (m/f/d) SAP/Vendor Invoice Management

OPENTEXT - THE INFORMATION COMPANY

As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

We are looking for a technically dynamic and resourceful individual with the ability to provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the suite of products within complex customer environments while suggesting techniques and tools for application development.

Strengthen our Technical Support-Team at our location in Grasbrunn near Munich with your commitment as a
 

Lead Technical Support Specialist (m/f/d) SAP/Vendor Invoice Management 

This is what awaits you with us: 

• Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
• Managing customer relationships and clearly documenting all interactions within the company database
• Providing suggestions for alternate support options for customer issues that are not related to OpenText's products
• Testing of OpenText product issues within various environments for validation and solution purposes
• Authoring technical documents for inclusion in the OpenText Knowledge Base and publishing SAP Notes
• Collaborating with other departments and teams in troubleshooting issues
• Reporting software bugs and customer suggestions
• Mentoring and encouraging the team to learn new technologies and improve their skill sets

This is what we expect from you: 

• 5+ years previous experience working within a technical support environment.
• A successful completed University/College degree within a related discipline or equivalent work experience
• Experience with Opentext Vendor Invoice Management, SAP ERP and S4/HANA
• Proficient in ABAP troubleshooting, and/or SAP FI/MM modules debugging and performance analysis
• Knowledge of SAP Basis administration, transport, correction-handling, installation,
• migration and upgrade procedures both for ABAP and Java Stack
• Experience with SAP Fiori, UI5 and Web services, not limited to SAP
• Basic experience with Open Text Archiving or Open Text Capture Solutions is an advantage
• Proficient phone and written communication skills as well as excellent problem-solving and organizational skills are required
• Very good English language skills, both written and spoken, German language skills would be beneficial

Discover what we have to offer you

Our benefit package includes our support fund, additional direct insurance, grants for fitness and wellness services as well as professional training. Free underground parking spaces, good public transport connections, regular corporate events and sporting events as well as Sodexo vouchers for daily shopping in surrounding supermarkets or restaurants are further advantages that you can enjoy with us.

Take your chance at OpenText and take your next professional steps with us. We look forward to seeing you! 

How to apply
Do you have any questions? Your personal contact, Thorsten Henrich, Lead Talent Acquisition Advisor, will be happy to answer your questions by e-mail at  thenrich@opentext.com or by phone at +49 69 6656-39232.

Please apply exclusively via our online application portal, as we are unfortunately unable to process e-mail applications for data protection reasons. We ask for your understanding.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions. 

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.