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Senior Renewals Account Representative (m/f/d)

Req id:  28548

Grasbrunn, BY, DE Virtual, DE Frankfurt, Hesse, DE




As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.



Support Renewals Representative

As a member of Support Renewals organization, the Senior Support Renewals Rep will have an overall responsibility for generating renewal revenue in a defined territory. The Senior Support Renewals Rep will work on assignments that are complex in nature where considerable judgment is required in resolving problems and making recommendations.


Job Responsibilities

  • Generating revenue
  • Reconciliation of installed base licenses
  • Management of strategic commercial Enterprise License and Volume Discount Contracts
  • Meet or exceeding your sales quota within assigned territory
  • Quoting customers 90 days prior to contract expiration so that all customer accounts are resolved (canceled or PO collected) prior to the expiration date
  • Booking orders
  • Working directly with Field Sales Reps, Partners, & other internal organizations
  • Customer link between technical support and sales
  • Ensuring customer support issues are escalated to the appropriate department.
  • Qualify customer for potential up-sell opportunities of support services portfolio  
  • Explaining to customers the product and support benefits of continuing their maintenance contract
  • Ensure proper customer data is collected and input into the database


Qualifications (in addition to those of a Support Renewals Representative)

  • Previous inside sales experience or related field/channel sales experience
  • Proven track record of exceeding quota assignments in a similar enterprise software sales environment
  • Must have sold enterprise-level software solutions, with an excellent understanding of relating the technology’s value to a customer’s business needs
  • Must be able to speak German 



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions. 


OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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