Senior Service Manager

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Come and join our Customer Success team in our EMEA hub in Grasbrunn near Munich with your commitment as a 

Senior Service Manager

YOUR IMPACT 
Your focus is on delivering white glove application run service that meets SLA and ensures excellent customer experience considering the budgetary frame. 
Your daily activities include management of customer relationships from a services delivery perspective at multiple, assigned customers. Leveraging your experience, you help develop new services as well as the respective go-to-market assets. 

WHAT THE ROLE OFFERS 

• Accountability for large Managed Services Programs 
• Responsibility for service quality, budget, and margin
• Develop customers to achieve more revenue 
• Coordinate service delivery activities across our internal delivery teams
• Manage change requests and escalations if needed
• Motivate, develop, and mentor other service delivery staff
   

WHAT YOU NEED TO SUCCEED 

• A successfully completed Bachelor’s degree in a technical or business discipline, or equivalent
• Minimum 5 years of relevant experience in the IT industry
• Strong customer focus and the ability to operate at a senior management level, stakeholder management
• Proven project or service management skills including leading and managing delivery teams within an offshore environment
• Experience in managing budgets and meeting margin targets 
• Excellent communication and presentation skills
• Very good English and German language skills both written and spoken

ONE LAST THING:   
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.  

As our EMEA Managed Services team continues to expand, catering to clientele across diverse industries, we stand at the threshold of a transformative era in cloud technology. The evolving market demands propel us to elevate our services to unprecedented heights. 
Join our dynamic family, where your contributions will fuel our growth and drive our business forward. Together, let's embark on a journey of digital transformation, empowering our valued customers as they navigate the ever-changing landscape of technology.
 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions. 

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.