Senior Technical Support Specialist (m/f/d) SAP/Vendor Invoice Management

OPENTEXT - THE INFORMATION COMPANY

Als der weltweit führende Anbieter softwarebasierter Lösungen für Enterprise Information Management (EIM) bietet OpenText ein umfangreiches Portfolio an Produkten, Dienstleistungen und Cloud Services für das intelligente und vernetzte Unternehmen. Wir helfen unseren weltweit über 120.000 Kunden, Daten und Prozesse zu digitalisieren und mithilfe von Analytics und Künstlicher Intelligenz tiefere Einblicke in geschäftliche Vorgänge zu gewinnen, um die richtigen Geschäftsentscheidungen zu treffen. 

We are looking for a technically dynamic and resourceful individual with the ability to provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the suite of products within complex customer environments while suggesting techniques and tools for application development.

Strengthen our Technical Support-Team at our location in Grasbrunn near Munich with your commitment as a
 

Senior Technical Support Specialist (m/f/d) SAP/Vendor Invoice Management 

This is what awaits you with us: 

• Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
• Managing customer relationships and clearly documenting all interactions within the company database
• Providing suggestions for alternate support options for customer issues that are not related to OpenText's products
• Testing of OpenText product issues within various environments for validation and solution purposes
• Authoring technical documents for inclusion in the OpenText Knowledge Base and publishing SAP Notes
• Collaborating with other departments and teams in troubleshooting issues
• Reporting software bugs and customer suggestions

This is what we expect from you: 

• At least 2 years previous experience working within a technical support environment.
• A successful completed University/College degree within a related discipline or equivalent work experience
• Customer support experience in a technical support environment
• Experience with SAP R/3 and S4/HANA as well as Some experience in SAP workflow and ABAP Programming and ALV Report Development
• Some working Knowledge in SAP FI/MM modules (Technical) and business processes
• Some experience with SAP Fiori and Web services
• Good skills in dialog programming, building custom screens and transactions
• Proficient phone and written communication skills as well as excellent problem-solving and organizational skills are required
• Very good English language skills, both written and spoken, German language skills would be beneficial

Discover what we have to offer you
Our benefit package includes our support fund, additional direct insurance, grants for fitness and wellness services as well as professional training. Free underground parking spaces, good public transport connections, regular corporate events and sporting events as well as Sodexo vouchers for daily shopping in surrounding supermarkets or restaurants are further advantages that you can enjoy with us.
Take your chance at OpenText and take your next professional steps with us. We look forward to seeing you! 
 

How to apply
Do you have any questions? Your personal contact, Thorsten Henrich, Lead Talent Acquisition Advisor, will be happy to answer your questions by e-mail at  thenrich@opentext.com or by phone at +49 69 6656-39232.
Please apply exclusively via our online application portal, as we are unfortunately unable to process e-mail applications for data protection reasons. We ask for your understanding.
 

Bei OpenText achten und wertschätzen wir die Diversität unserer Mitarbeiter und Mitarbeiterinnen und sind stolz darauf, ein Arbeitgeber zu sein, bei dem alle die gleichen Chancen haben. Wir freuen uns auf alle Bewer­bungen – unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität. Nur aus Gründen der Lesbarkeit verwenden wir im Textverlauf die männliche Form der Anrede.

OpenText nimmt keine Bewerbungen oder Lebensläufe von Personalagenturen entgegen und ist nicht für Gebühren, Provisionen oder andere Zahlungen im Zusammenhang mit diesen verantwortlich, es sei denn, dies ist in einem schriftlichen Rahmenvertrag und einem unterzeichneten Suchauftrag zwischen Open Text und der Personalvermittlungsagentur oder der Partei, die die Zahlung einer Gebühr verlangt, vorgesehen.