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Senior Technical Support Specialist (m/f/d) SAP/Vendor Invoice Management

Req id:  34228

Grasbrunn, BY, DE



Als der weltweit führende Anbieter softwarebasierter Lösungen für Enterprise Information Management (EIM) bietet OpenText ein umfangreiches Portfolio an Produkten, Dienstleistungen und Cloud Services für das intelligente und vernetzte Unternehmen. Wir helfen unseren weltweit über 120.000 Kunden, Daten und Prozesse zu digitalisieren und mithilfe von Analytics und Künstlicher Intelligenz tiefere Einblicke in geschäftliche Vorgänge zu gewinnen, um die richtigen Geschäftsentscheidungen zu treffen. 



We are looking for a technically dynamic and resourceful individual with the ability to provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the suite of products within complex customer environments while suggesting techniques and tools for application development.

Strengthen our Technical Support-Team at our location in Grasbrunn near Munich with your commitment as a

Senior Technical Support Specialist (m/f/d) SAP/Vendor Invoice Management 


This is what awaits you with us: 

  • Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
  • Managing customer relationships and clearly documenting all interactions within the company database
  • Providing suggestions for alternate support options for customer issues that are not related to OpenText's products
  • Testing of OpenText product issues within various environments for validation and solution purposes
  • Authoring technical documents for inclusion in the OpenText Knowledge Base and publishing SAP Notes
  • Collaborating with other departments and teams in troubleshooting issues
  • Reporting software bugs and customer suggestions


This is what we expect from you: 

  • At least 2 years previous experience working within a technical support environment.
  • A successful completed University/College degree within a related discipline or equivalent work experience
  • Customer support experience in a technical support environment
  • Experience with SAP R/3 and S4/HANA as well as Some experience in SAP workflow and ABAP Programming and ALV Report Development
  • Some working Knowledge in SAP FI/MM modules (Technical) and business processes
  • Some experience with SAP Fiori and Web services
  • Good skills in dialog programming, building custom screens and transactions
  • Proficient phone and written communication skills as well as excellent problem-solving and organizational skills are required
  • Very good English language skills, both written and spoken, German language skills would be beneficial


Discover what we have to offer you
Our benefit package includes our support fund, additional direct insurance, grants for fitness and wellness services as well as professional training. Free underground parking spaces, good public transport connections, regular corporate events and sporting events as well as Sodexo vouchers for daily shopping in surrounding supermarkets or restaurants are further advantages that you can enjoy with us.
Take your chance at OpenText and take your next professional steps with us. We look forward to seeing you! 


How to apply
Do you have any questions? Your personal contact, Thorsten Henrich, Lead Talent Acquisition Advisor, will be happy to answer your questions by e-mail at or by phone at +49 69 6656-39232.
Please apply exclusively via our online application portal, as we are unfortunately unable to process e-mail applications for data protection reasons. We ask for your understanding.




Bei OpenText achten und wertschätzen wir die Diversität unserer Mitarbeiter und Mitarbeiterinnen und sind stolz darauf, ein Arbeitgeber zu sein, bei dem alle die gleichen Chancen haben. Wir freuen uns auf alle Bewer­bungen – unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität. Nur aus Gründen der Lesbarkeit verwenden wir im Textverlauf die männliche Form der Anrede.


OpenText nimmt keine Bewerbungen oder Lebensläufe von Personalagenturen entgegen und ist nicht für Gebühren, Provisionen oder andere Zahlungen im Zusammenhang mit diesen verantwortlich, es sei denn, dies ist in einem schriftlichen Rahmenvertrag und einem unterzeichneten Suchauftrag zwischen Open Text und der Personalvermittlungsagentur oder der Partei, die die Zahlung einer Gebühr verlangt, vorgesehen.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »