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Sr. Manager, Renewals (m/w/d)

Req id:  32194

Grasbrunn, BY, DE

 

OPENTEXT - THE INFORMATION COMPANY

As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

 

 

Join our Renewals Team in Grasbrunn as

 

Sr. Manager (m/f/d) Renewals 

 

As Sr Manager of the Renewals team at OpenText, you will be responsible for leading a team of Renewal Account Representatives (RARs).  The primary responsibility is to develop long-term relationships with existing customers, maintain a high renewal rate and consistent maintenance revenue.  Independent operation of this team is essential to this position.

This individual will be expected to effectively and independently manage a team of RARs to ensure they meet quarterly revenue targets as well as delivering on individual and corporate financial and relationship goals. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.

 

What you will be doing:

  • Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
  • Support the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
  • Participate in customer contract negotiations to provide commercial support and address any Customer Support issues
  • Work through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
  • Preparation and presentation of management reports
  • Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
  • Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required
  • Create and drive the behaviour on the team to maximize revenue growth initiatives
  • Set the bar for outreach globally – expectations will be clearly established and managed by this individual
  • Independently remove obstacles to perform at the highest level
  • With minimal supervision, hire and develop the best talent to ensure team operates at the highest levels as measured by KPI’s and corporate metrics

 

What it takes 

  • Bachelor's degree or equivalent working experience
  • 5+ years’ experience working directly with Software Renewals in a leadership role
  • Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
  • Independent thinking requiring minimal supervision
  • Exceptional communication both written and verbal in German and English language, with the ability to listen and understand client needs and focus the content
  • Ability to apply innovative approaches and initiative to increase productivity and work standards
  • Strong desire in establishing and maintaining exceptional relationships with clients
  • Strong organizational, planning, and prioritization skills are required

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions. 

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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