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Senior Renewals Account Representative (m/w/d)

Req id:  29801

Grasbrunn, BY, DE Virtual, DE



As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.



Unterstützen Sie zum nächstmöglichen Zeitpunkt unser Renewals-Team an unserem europäischen Hauptsitz in Grasbrunn als


Senior Renewals Account Representative (m/w/d)


Als Senior Renewals Account Representative (m/w/d) arbeiten Sie in mit unseren Kunden zusammen, um die Wartungsverträge, der Ihnen zugeteilten Kunden, fristgerecht zu verlängern und durch regelmäßige Kontaktpflege eine enge Kundenbeziehung aufzubauen. Die Angebotserstellung, der Verkauf von Zusatzprodukten und -dienstleistungen gehören neben dem erfolgreichen Verlängern der Wartungsverträge zu Ihren Hauptaufgaben.


Das erwartet Sie bei uns

  • Kontaktaufnahme mit unseren Kunden via Telefon und Email hinsichtlich anstehender Verlängerung bestehender Wartungsverträge sowie Nachverfolgung um eine rechtzeitige Vertragsverlängerung zu gewährleisten
  • Erstellung regelmäßiger Reports für das Mangement
  • Fachliche Beratung unserer Kunden bei Fragen zu OpenText Services und Produkten
  • Enge Zusammenarbeit mit unserem Professional Services, Sales und Legal Team zur Erstellung von Vertragsverlängerungen und Zusatzverkäufen
  • Erfassung von Kundendaten sowie Pflege von Aufzeichnungen und Unterlagen zu allen Transaktion und Verträgen


Das erwarten wir von Ihnen

  • Erfolgreich abgeschlossene kaufmännische Ausbildung oder Studium
  • Idealerweise bringen Sie bereits Erfahrung im Vertrieb, Kundenservice oder Kundenberatung
  • Erfahrung im telefonischen Outbound-Vertrieb/Support
  • Erfahrung in Vertrags- und Preisverhandlungen
  • Gute MS-Office Kenntnisse und IT-Affinität, Erfahrung mit SAP ist ein Vorteil
  • Solide vertriebliche Fähigkeiten, mit Fokus auf den Kunden
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Detailorientierung, ausgezeichnete Organisations- und Kommunikationsfähigkeiten und die Fähigkeit, effektiv in funktionsübergreifenden Teams zu arbeiten 




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions. 

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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