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Associate Implementation Specialist

Req id:  30817

Gulf Breeze, FL, US Brook Park, OH, US Dallas, TX, US Arlington, VA, US San Antonio, TX, US Southfield, MI, US Waukesha, WI, US Tinton Falls, NJ, US Columbus, OH, US Broomfield, CO, US Burlington, MA, US Tucson, AZ, US Dallas, TX, US Lexington, KY, US Austin, TX, US Salt Lake City, UT, US Denver, CO, US Gaithersburg, MD, US Alpharetta, GA, US Indianapolis, IN, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

The trusted leader in productivity, email security and compliance solutions for businesses of all sizes, Zix | AppRiver continues to grow by helping guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale. 


Zix | AppRiver is looking for a motivated and talented Implementation Engineer to join our team. We are a leading provider of cloud services creating big software using agile processes and modern technologies. If you are looking for a highly creative, continuously evolving and team-based work environment – one where you get to solve challenging problems, collaborate with talented colleagues, and make a difference – we would love to hear from you. 


You Are Great At: 

  • Demonstrating and conducting a walk-through for the client through the setup and implementation of Zix | AppRiver Services for prospective customers
  • Providing technical and non-technical support and guidance to clients or other staff members regarding the use, operation, and maintenance of Zix | AppRiver services
  • Delivering clear and effective presentations to pilot implementations
  • Articulating technology and product positioning to both business and technical users
  • Working in conjunction with our sales team to ensure prospects enjoy a positive and productive experience while evaluating Zix AppRiver Services
  • Conducting on-boarding of new clients to Zix | AppRiver’s Systems
  • Maintaining full knowledge and hands-on proficiency with all company product lines and major competitors’ product lines
  • Translating customer business issues/opportunities into technical solution/business requirements


What It Takes:

  • Love and passion for helping customers and delivering a Phenomenal experience
  • Ability to prioritize and work responsibly with or without direct supervision
  • Ability to Multi-Task, manage tickets, chats, and phone calls simultaneously
  • Strong interpersonal and presentation skills required, both oral and written, with the ability to articulate and educate others about complex technology simply
  • Technical sales or support experience is a plus 
  • Other Qualifications/Technical Requirements:
  • Extensive knowledge of information technology, computer environments, networking, troubleshooting, configuration, implementation, and applications
  • Ability to troubleshoot complex issues remotely via phone/live chat/ticket conversation
  • Strong internet proficiency, Cloud computing, SaaS-based security solutions
  • Knowledge of hosted email and email security
  • Comprehensive understanding of networking technology – Windows networking, Active Directory, DNS Topology
  • Work Experience with Microsoft and Apple Operating Systems
  • Work Experience with Office 365, Microsoft Outlook for Windows and Outlook for Mac
  • Ability to work on weekends and after hours

For Colorado residents, this job is expected to pay in the range of $48,000 to $48,000 USD in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.


While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Pensacola

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