Client Manager (Professional Services)

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

As a Client Manager for assigned Benelux clients, you will be responsible for all aspects related to Professional Services for your clients, especially scoping, proposing and selling services to support the development of solutions based on OpenText products. The position is based in our Hoofddorp office in the Netherlands. The role will work in close collaboration with the OpenText Account Executive and other Client Managers in developing service opportunities for our client. The Client Manager is responsible for bookings generation and customer success for assigned clients while actively supporting peers across Benelux for mutual success against the OT mission of revenue, margin, and referenceable customers.

WHAT THE ROLE OFFERS

• Developing trusted customer relationships to drive digitization.
• Driving the services business development activities resulting in demand generation.
• Qualifying customer needs and determining how we can add value to our customers.
• Supporting the creation and management of pipeline of opportunities for sustainable growth
• Preparing RFx responses and bids for tenders.
• Follow up after contract signature acting as the voice of the customer and ensure customer satisfaction.
• Leading the commercial negotiation of services contracts with clients and external suppliers

WHAT YOU NEED TO SUCCEED

• Strong presence and confidence, exhibiting professional maturity, strong communication skills  (fluency in Dutch is mandatory) and English, both oral and written,
• Understanding of IT projects engagements type and the financial aspects (revenue, margin, billing),
• Knowledge of document management and business information management would be a plus.

• Strong track record of scoping and preparing Professional Services proposals.
• Some experience in services account development would be useful.
• Strong presence and confidence, exhibiting maturity, with at least 8 years working experience.
• Willingness to travel as required for client and internal meetings.

ONE LAST THING

At Open Text, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence. We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people, so taking care of them is a priority for us. To do that, we have created a simple, transparent, and competitive benefits package.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.