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Cloud Applications Consultant

Req id:  32265

Hyderabad, TG, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

 

 

The Opportunity:

 

The Processing Operations technician – Cloud Services will be an accomplished technician in all areas related to eDiscovery Operations such as staging, media management, processing, data loading and troubleshooting. This position will work with project managers, technical project managers, other data analysts and consultants and provide the expertise required to deliver litigation support, consulting and troubleshooting directly to high value accounts. Will be working within a group of members to monitor and process documents for project managers and clients to completion. Will need to be capable to detail outputs and communicate issues and successes within a varied software system utilizing eDiscovery software.

 

You are great at:

 

  • Using the Axcelerate platform and applications to fulfill client requests, including reports and analysis of data.
  • Create client accounts and user groups and ensure proper securities have been set for users and user groups.
  • Utilize an internal ticketing system (JIRA) to track and manage client and internal requests.
  • Provide client training on the Axcelerate platform utilizing conference applications, like Skype for business, Microsoft Teams.
  • Works in a 24X7 rotational shift setup.
  • Assist Project Managers with case \or project specific requests in a 24X7 environment.
  • File escalation tickets for Project level support and keep Project managers \Leads informed
  • Using an automated tool for the ingestion and publication of electronically stored information (ESI) and structured data into the Axcelerate platform
  • Use Axcelerate applications and scripts to perform database updates, including overlays, field creation and persistent highlighting of terms.
  • Provide thorough quality checks of new data, Processing, and other work product to ensure all standard operating procedures have been followed.
  • Cognitive capacity to solve problems.
  • Works within a team and take actions as needed to meet business requirements under tight deadlines.
  • 100% adherence to the SLA’s.
  • Record all billable client activities into the company’s time billing software.
  • Ability to create, manipulate data within litigation support standards.

 

What it takes:

 

  • 3.5+ Years of experience in Processing and\or Production operations
  • Well versed with EDRM workflow for Processing and\or Production
  • Well versed in working on text editor(s) (Notepad++, Ultraedit, Textpad)
  • Sound exposure working with eDiscovery tools is a must to have
  • Strong in excel Formula(s) and functions (VLOOKUP, text, logical formulas etc;).
  • Basic knowledge on Pivot table, charts, graphical representation of data is an advantage.
  • Work experience with a Law firm \or Data collection, Forensics is an advantage.
  • Excellent written and oral communication skills
  • Intermediate level of exposure on MS Access DB, SQL skills.
  • Professionalism – Maintains high standards with consistent attention to detail. Demonstrates competence and confidence internally and with clients, maintaining proper poise and etiquette. Acts ethically and if mistakes happen, takes responsibility, and works to resolve the issue.
  • Basic knowledge on any scripting language is an added advantage.
  • Possess technical skills such as SQL, programming, writing scripts.
  • Bachelor's IT Degree from an accredited university preferred.
  • Due to potentially minimized overlap with US team, clear, concise, and accurate communication is key.
  • CEDS or an equivalent eDiscovery certification is an advantage.

 

 

 

 

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »