OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The oppurtunity:

The Project Manager - Cloud Services will work directly with internal staff, as well as customers, to deliver an exceptional experience, thus promoting repeat business and long-term relationships. This position will work with project managers, technical project managers, other data analysts and consultants, to provide the expertise required to deliver litigation support & consulting for our end clients.  As part of the cloud services team you will be considered an integral part of the customer’s experience and success.  The position reports to a Manager, LegalTech.

You are great at:

• Provide support to assigned accounts and team members.
• Work closely with project managers, technical project managers, other data analysts, consultants and account managers in the support of accounts.
• Exhibit an appropriate sense of urgency, ownership and focus as it relates to customer satisfaction, delivery, or issues that might arise and focus energy in a constructive manner.
• Seek resolution to customer issues through other departments as necessary. Communicate well with other departments to ensure a satisfactory outcome of customer’s issues.
• Assist with project meetings by attending calls, taking notes, and providing substantive contributions to the meetings when called upon.
• Record all billable client activities into the company’s time billing software.
• Utilize Axcelerate & Insight tools to improve customer experience, consulting and provide quick resolution for clients, report and provide early detection of potential issues that could affect customer experience.  These solutions should increase efficiencies and improve the customer experience.
• Other duties as assigned by your manager.

What it takes:

• Communication – Organizes and expresses ideas clearly and concisely orally and in writing, in English. Tailors content of communication to the level and experience of the audience. Ensures that others involved in a project, including senior management, are kept informed about developments and plans.
• Professionalism – Maintains high standards with consistent attention to detail. Demonstrates competence and confidence internally and with clients, maintaining proper poise and etiquette. Acts ethically and is accountable for actions at all times. If mistakes happen, takes responsibility and works to resolve the issue.
• Organization / Planning / Delivery – Forecasts accurately and helps ensure delivery against a plan. Identifies information needs and helps ensure systems / personnel are in place to deliver. Focuses on critical path and delivery on key priorities.
• Sense of Urgency / Ownership – Acts with the realization that efficiency is vital to success. Remains diligent in pursuit of timely, and successful resolution of assigned tasks. Escalates as necessary, to ensure completion of deliverables.
• Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, EDRM marketplace and serves as an expert on the needs of corporate e-Discovery – identifying and pursuing new areas of expertise as Axcelerate & Insight solutions evolve.
• Honesty and Integrity – Earns trust and maintains confidence. Exhibits a strong work ethic.
• Flexibility and adaptability – Able to remain flexible and adaptable in a chaotic environment and stay calm under pressure.
• Follows Through on Commitments – Follows through on verbal and written commitments, regardless of personal cost.
• Intelligence – Demonstrates ability to quickly and proficiently understand and absorb new information.
• Persistence – Demonstrates tenacity and willingness even in difficult circumstances.
• Proactive - Innovative and creative.
• Accountability – Is accountable for their actions and holds others accountable for theirs.
• Teamwork – Establish and maintain good working relationships with other offices and departments in the company to promote an environment of cooperation and collaborative success.

• Bachelor’s Degree from an accredited university.
• Able to learn and apply new software quickly.
• Strong English communication, presentation and writing skills.
• Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning.
• Ability to demonstrate technical concepts to individuals with varying degrees of technological skills.

• Schedule to support mostly US based clientele will require non-standard business hours (US\EMEA).
• Due to potentially minimized overlap with US team, clear, concise, and accurate communication is key.
• Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek & adhere to return to work policy of Opentext.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.