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Cloud Systems Engineer

Req id:  10819

Hyderabad, TG, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

Opportunity:

 

The Network Operations Center Associate Cloud Systems Engineer is responsible for maintaining 7x24x365 uptime and availability for all IT Corporate and Production Cloud Services.  The position reports directly to the Network Operations Center Shift Manager. The Network Operations Center Associate Cloud Systems Engineer skill set requires in depth knowledge of all services, hardware, support and remediation tools and proper trouble-shooting techniques and procedures. The Associate Cloud Systems Engineer is chartered with meeting or exceeding agreed to system availability numbers and driving low Mean Time To Resolution (MTTR) times, while identifying and driving continuous process improvement, providing critical insight for design/process improvement and moving the organization from reactive, to proactive Incident avoidance.  This will be done through active participation in post-event follow-up discussions and contributions to Problem Management, identifying gaps, known errors and assisting in root cause analysis. They must be capable of consulting and communicating effectively with monitoring personnel, system engineers, developers and system SMEs to isolate hardware, software or system failures and ensure the proper course of remediation.

 

You are great at: 

 

  • Regularly perform 3rd level cross-trained tasks to bring capability into team in coordination the Stack support teams.
  • Train and mentor team members in Application Support domain areas
  • Perform basic incident triage, remediation activities and maintain compliance requirement.
  • Capable of consulting and communicating effectively with monitoring personnel, system engineers, developers and system SMEs to isolate hardware, software or system failures and ensure the proper course of remediation. Good verbal and written communication skills are required to effectively communicate and notify cross-functional OpenText departments.

 

What it takes:

 

  • Bachelor’s Degree and/or equivalent IT job experience and training
  • Experiences in low-level configurations changes is an advantage.
  • Minimum  of 3-4 years of relevant IT experience
  • Application support and training experience - Tomcat, Apache, WebLogic, middleware admin             Redhat Active MQ, third party application servers
  • Proficient with Unix/Linux/Windows based OS, Networking (Cisco)
  • Ability to articulate clearly both in written and verbal communications
  • Must be willing to work any shift in a 24x7x365 work environment, weekend and Holiday hours required
  • Knowledge and use of common industry monitoring tools used in NOC Environment.
  • ITIL Best Practices and Methodologies certifications and/or knowledge
  • The skills needed to make determinations of prioritization on critical system issues while meeting changing or conflicting priorities while maintaining effectiveness
  • Coordination, organization and teaming skills
  • Self-motivated and quality-driven, balanced with technical, analysis and support abilities
  • Ability to defuse anger, resolve conflict and operate with a strong sense of urgency
  • Ability to multi-task and respond to priority issues effectively
  • Ability to work independently, with minimal supervision
  • Seek opportunities for continued personnel and business growth and improvement
     

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »