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Director, Professional Services

Req id:  16764

Hyderabad, TG, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



The Opportunity:

The Ecosystem Practice Director at Open Text bridges the gap between the technical world of SAP, OpenText Product Suite and business processes of our customers. Therefore, a combination of deep technical, SAP Practice, delivery, presales and client engagement skills and a wide range of equally important “soft” consulting skills such as advanced customer facing skills, customer relationship building, facilitate/lead blueprint design and requirements workshops, and excellent communication skills are required for this role.


You are great at


  • Lead Ecosystem practice as per plan and agreed KPIs measured to define metrics and processes
  • Work with global leaders to align OpenText growth strategy - Manage all aspects of pre-sales, solution and delivery
  • Work with other OpenText team, drive go to market (GTM) strategy, build internal SAP and other Ecosystem competencies and build thought leadership to sustain the business growth
  • Projects / Program oversight
  • Ability to deliver Business Workshops and Solutioning.
  • Should be able to identify and mitigate practice / project / program risks
  • Proactively build and grow a team culture that focuses on successful and persistent client relationships
  • Should be capable of mentoring in building teams and enhance technical & functional skills for the team.
  • Achievement orientated, creative thinker and enthusiastic - Open-minded, effective communicator
  • Excellent presentation skills and organization skills - Self-motivated, ability to pick things up quickly. Proactive problem solving
  • Support delivery teams on various projects to have the required multi discipline SAP team including internal and 3rd party resources to ensure Customer Service Delivery Excellence
  • Candidate should have prior experience of working with Procure to Pay or Source to Pay (P2P/S2P) products like SAP Ariba, OpenText VIM or any other similar one
  • In this role, you will be part of our senior leadership team in our Global Delivery Function and a key contributor to achieving the company's near-term and long-term objectives by providing technology consulting and delivering value to our customers.
  • You will be responsible for maintaining, managing customer relationships with C-Level Executives, Top Management, Key Stakeholders of our enterprise customers to obtain customer's goals and ROI objectives for an agile-based value implementation of OpenText Product suite.
  • Essential job functions Overall experience of over 20+ years with relevant experience in SAP for over 15 years Demonstrated experience in SAP space including minimum 3 years in having managed a Presales and SAP practice of over 50 associates.
  • Demonstrated experience in project management and delivery of OpenText global engagements with onsite and offshore focus.
  • Help drive business from ongoing clients and help win new clients through creating good value proposition and proposal process.
  • Actively support sales opportunities by leveraging solutions, offerings and services and translate them into strong value proposition for clients and help win most deals.
  • Effectively monitor the overall practice resources to drive them towards being relevant to SAP technologies and market needs at all times Support delivery teams on various projects to have the required multi discipline SAP team including internal and 3rd party resources to ensure Customer Service Delivery Excellence.
  • Provide expertise within the context of each project in a manner designed to increase the overall SAP knowledge of team members. Support in growing SAP alliance relationship to help assimilate product expertise across SAP practice, joint go to market focus, build internal SAP competencies and renew them continuously for market relevance and build thought leadership to sustain the business growth
  • To work with marketing team and drive GTM activities for new solutions. To be fully aligned with OpenText LOB and drive presales and support sales team.
  • Conduct appraisals for team members. Manage attrition. Identify and develop promotable consultants from within the team. Participate in organizational initiatives such as recruitment drives, training programs etc.
  • Proactively build and grow a team culture that focuses on the successful and enduring customer and partner relationships.


What it takes:


  • Should have experience in leading and incubating the SAP practice
  • Understanding of different ERP systems like SAP, Oracle, Salesforce, SuccessFactors etc.
  • Hands on experience in SAP S/4 Hana and other related SAP technologies
  • Should have knowledge experience on Agile Methodologies, other SDLC processes etc.
  • Should have experience working on estimates and proposals for large deals.
  • Proven track record in business development, Excellent interpersonal skills
  • Gain the trust and respect of customers and colleagues, in a fast growing and sometimes challenging business circumstances and under pressure.
  • To travel to establish rapport with business users and provide necessary solution support.
  • To work with the marketing team and drive GTM activities for new solutions.
  • Able to set KPI targets and goals for the consultants within the practice to achieve overall organization objectives.
  • Work with global teams and in onsite & offshore model
  • Demonstrated experience in program/project management and delivery of SAP global engagements with onsite and offshore focus.
  • Experience and understanding of SAP MM, PM, SD or FI functional modules and related business processes configuration is a huge plus.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »