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HRSS Specialist

Req id:  354

Hyderabad, TG, IN, 500081


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


Department Overview
HR Shared Services is a Global and Regional support team that acts as a central point for employees and managers on HR matters related to Human Resources transactions and administration, employment changes, benefit and savings administration, Human Resources policies, practices and procedures

Role Description
This position works as an integral part of the HR Shared Services Team providing first line HR support to all departments within HR, employees and managers. This role represents HR Shared Services on various HR projects, basic analytics reporting requirement, aligned to the corporate goals outlined each fiscal year. Additionally, this role provides highly developed skills and abilities to support the regional HR Shared Services team at a leadership level.

You are great at:
•    Designing and implementing dashboards that present data in a meaningful and actionable framework for leadership team
•    Performing data analysis and generate insights to support the HR workforce analytics needs of the business, to drive more informed business decisions
•    Amalgamating employee data from multiple systems to identify organization trends related to attracting, developing, engaging and retaining talent
•    Will act as the primary contact from an HRSS perspective on any HR flagship projects including M&A or any other similar key project
•    Investigate employment issues, identify risks, make recommendations for resolution and escalate as required to the manager, HR Business Partner, other HR etc. for final decision.
•    Monitor & handle employee requests through ITSM system, email, drop ins and HR calls throughout the day professionally and promptly and escalate to appropriate HR representative as needed.
•    Maintain confidentiality and ensure security of personal and company data are in accordance with legislative guidelines, company policies and procedures.
•    Adhere to Corporate Approvals and Authorities Policy (Approvals Matrix), all applicable labor laws and regulations, vendor contracts and company policies.
•    Solicit regular feedback and proactively recommend and implement solutions to ensure process and service levels are in line with standard operating procedures/service level expectations.

What it takes
•    Excellent interpersonal skills, with ability to work with different layers within the organization
•    Excellent organizational skills and the ability to follow incidents to their conclusion
•    Strive in a work environment with a moderate level of direction
•    Ability to react to high pressure, changing environments
•    Have the coping skills necessary to work through stressful situations
•    Strong problem solving and analytical skills
•    Should be able to work in rotational shifts and flexible to meet business working hours

Educational and Work experience Requirement:
•    Individual should hold a successful graduate degree (M)
•    Sound knowledge on SAP HCM or Success Factors (Functional Knowledge) is must
•    3+ years of proven working experience in Human Resource Function is Mandatory 

Other Key points:

•    Individual should not be on Performance Improvement plan at time of applying for this role.
•    Individual must meet all the qualifying criterions mentioned in this document 
•    Individual should read carefully the IJP policy before applying for this role
•    Individual should notify to his/her current Functional Manager 



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

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