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Manager, Professional Services

Req id:  32917

Hyderabad, TG, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The Opportunity

A Manager provides technical and consultative leadership for engagements involving implementing the OpenText Documentum product suite for our world-wide customers. Understands customer requirements and determines level of effort & implementation approach. Provides mentorship and oversight to staff members in solving technical implementation issues and motivates them to progressively take on increased responsibilities, along with managing escalations with customers and onsite counterparts.

 

You are great at:

  • Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all times
  • Senior service professional who has demonstrated an ability to lead based on experience, knowledge, passion and competence. Contributes to the development of practice standards, policies and procedures. Drives utilization, increased revenue and the delivery of billable engagements for OPENTEXT products and services.
  •   Monitors direct report employee job performance and provides coaching, counseling, and identification of development plans to maximize employee performance. Assists functional Manager with the recruiting and hiring of employees, based on global profiles, who can help grow and drive OPENTEXT business.
  • Monitors cost effective and quality of Delivery Services that drive higher customer satisfaction and also drive OPENTEXT product and service revenues. Conducts regular reviews and refines the engagement plans and processes to drive continuous improvement on the quality of services delivered.
  • Responsible for managing employee satisfaction and enforce strong culture of skill development and growth plan for employees.
  • Proactively engages with Business Managers and sales team to promote the business during the sales cycle. Understand requirements, assist client facing team members in envisioning and documenting the application architecture, determine level of effort, plan work breakdown structures and implementation approach
  • Provide hands-on leadership to a team of consultants. Collaborate with senior staff and the engagement project manager as required during difficult customer situations. Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations
  • Facilitate client and internal meetings to discuss technical aspects of the solution and present appropriate technical solutions that balance the client requirements with technical goals around performance, scalability, extensibility and maintainability
  • Perform project reviews at regular intervals to ensure Delivery Assurance.
  • Adhere to processes and methodologies to perform the required function including providing oversight of team members to ensure compliance. Report deviations from defined processes to the engagement project manager and recommend associated improvements.

 

What it takes:

  • Ability to lead, motivate and direct a workgroup.
  • Strong operational and Managed services experience
  • Understanding Documentum product suite and its value add to the customer.
  • Project management skills.
  • Communication skills.
  • Ability to influence others to achieve results.
  • Excellent grasp of the principles of Enterprise Content Management systems and the value proposition it offers to customers
  • Excellent communication skills and an ability to present complex technical topics in a manner non-technical stakeholders can easily understand
  • Good team motivation skills
  • Knowledge of Documentum Life sciences solution suite is highly desirable.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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