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Principal Architect_xECM

Req id:  41281

Hyderabad, TG, IN


OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.


The resource will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.



  • Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3rd party IaaS.
  • Troubleshoot and find resolutions/workarounds to incidents
  • Design, develop and test fixes for problems arising on top of customizations to OT products
  • Research, identify root cause and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
  • Assist the project team in the development of customizations
  • Work on performance analysis and tuning
  • Be well versed with product architecture
  • Scale and size application clusters based upon usage profiles
  • Performing deployments and applying product patches. Hands-on on complex Upgrades, Migrations.
  • Design and Implement Monitoring, Logging and Orchestration requirements regardless of hosting type: Physical, Virtual Machines, Containers etc.
  • Develop Automation/Innovative tools useful for application monitoring, troubleshooting
  • Understanding of HA and DR architectures
  • Contributing and writing detailed technical documentation
  • Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
  • Owning and Supervising Technical Operations.
  • Client facing skills
  • Achieving adherence and exceeding Service Level and Delivery commitments to clients.
  • Gauging the client pulse and is proactive in ensuring success.
  • Collaborate with BU Leader, Regional Leaders and Client Senior Representatives



12+ years of experience supporting OpenText Content Suite/xECM or LiveLink including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.

  • Programming and scripting: Core Java, J2EE (Certification preferred), HTML, Ajax, OScript
  • Webservices (SOAP, REST) Knowledge & Integration experience
  • Operating Systems: Linux and/or Windows.
  • Containerization and Kubernetes
  • Web and application servers (any one or more of): Tomcat, Apache, IIS
  • Directory Services: Open-LDAP, Active Directory, OTDS
  • Database: MSSQL, Oracle (know SQLs with complex joins, groupby and ability to create LR & WR, well versed with major tables of OTCS/OTAS schema, optimize SQL queries, interpret & analyse logs)
  • Troubleshooting and debugging
  • Excellent communication / presentation / verbal and written communication skills.


Definite Plus:

  • Prior experience working in an ISO27001 certified work environment
  • ITIL Foundation certification


OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.comOur proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.


We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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