Software Engineer

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

WHO WE ARE:

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.

OVERVIEW:

This position involves being part of a dynamic team environment responsible for the ServiceNow system at OpenText.  Working closely with business stakeholders you will be part of a team that delivers advanced configurations that provide a world class experience for our customers and deliver enhancements that make internal operations more efficient.

ServiceNow is currently being used by a specific business group but is being considered for the replacement of multiple ticketing systems at OpenText.  This position will be a key participant in implementing business requirements.  Focus will be on the CSM features and functionality along with ITSM. 

WHAT YOU WILL DO:

• Contribute to the evaluation/execution of ServiceNow upgrades
• Translate and validate business requirements and transfer into functional/technical requirement documents working within the framework of the tools available
• Interact with Business representatives to ensure their requirements are being met
• Develop solutions to meet the business requirements while meeting time and cost constraints
• Contribute to acquisition customer support system integrations – typically moving existing customer support related data into ServiceNow
• Participate in the full software development lifecycle (requirements, design, code, unit test, implementation)
• Adhere to IT Change Management and best practices
• Investigate and fix advanced (3rd level) application issues

WHAT YOU’LL BRING: 

• A bachelor’s degree, college diploma or equivalent experience in software development
• ServiceNow certifications
• 2+ years of development/configuration experience on the ServiceNow platform including
  • Customer Service Management (including AngularJS)
  • ITSM
• Development experience working with MySQL, Microsoft SQL and/or Oracle PL-SQL
• Experience working with API’s and/or Web Services (RESTful and SOAP)
• Development experience in other languages would be beneficial
• An aptitude to learn new technology quickly
• Effective documentation skills
• Excellent written and oral communication skills
• The ability to work independently and as part of a team
• The ability to handle multiple streams of work effectively

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.