Software Engineer-windows + devops

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

You are great at:

• Provide attention to incidents according to Service Level Agreements.
• Take ownership and accountability for the incident resolution process.
• Exhibit ownership and accountability for incident resolution in a quality and timely manner.
• Be the custodian of the application in production and staging, act as a technical liaison between multiple stakeholders to evaluate, maintain, identify issues, and report them to the product/application owner.
• Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
• Participate in training and information-sharing activities.
• Act as backup for other team members when necessary.
• May requires rotating shift work. (2-3 weeks rotation)
• On-call rotation is required, as 7x24x365 team support is required.

What it takes

• 3 - 5 years of experience, The ability to understand and maintain Scripting software, expecting proficiency in PowerShell, shell, bash, perl or python
• Good working knowledge of Windows OS and Linux is nice to have.
• Past experience supporting .Net based applications.
• Working knowledge in cloud infrastructure (IaaS) such as GCP and AWS
• Experience with installing, configuring, and operating IIS, Tomcat and Apache
• Working and operational knowledge on Ansible, Terraform, gitops
• Operational experience with Kubernetes.
• Expertise in Monitoring distributed systems/applications and knowledge of monitoring tools such as: newrelic, dynatrace, nagios or Zabbix, Prometheus Etc.
• Strong understanding of ITIL principles, certification is a plus.
• Strong ability to diagnose & troubleshoot incidents & outages.
• Exposure to system & application-level telemetry for large, distributed cloud architectures
• Diagnosing, resolving problems in high-throughput web applications & network services
• Expert-level troubleshooting skills across different levels of the solution stack to resolve customer issues within prescribed SLAs.
• Ability to handle multiple tasks concurrently.
• Ability to lead, drive and implement highly scalable and complex solutions
• A strong understanding of Security best practices.
• A proven record of being able to work independently and collaboratively.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.