Sr. Consultant_D2LS

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

The Opportunity:
The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.
 
You are great at:
• Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3rd party IaaS.
• Troubleshoot and find resolutions/workarounds to incidents
• Design, develop and test fixes for problems arising on top of customizations to OT products
• Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
• Development of customizations
• Work on performance tuning
• Performing deployments and applying product patches. Perform Upgrades, Migrations.
• Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
 
 
What it takes
Between 6-9 years of experience supporting OpenText LSQM including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment. 
• Resource who has clear understanding of
o LS architecture
o Good/Decent functional knowledge on all LS modules
• Operating Systems: Linux and/or Windows.
• Strong troubleshooting skills – Maintenance and support
• Knowledge of code fixes and packaging releases
• Directory Services: Open-LDAP, Active Directory
• Knowledge of patching and upgrade
• Thorough knowledge of Documentum Fundamentals, Documentum Administration and D2 Configurations
• Strong expertise in D2 customizations like plugin developments..etc
• Desired experience in Documentum Content Server, DFC, BOF, DQL, Documentum Administrator, WebLogic, Tomcat
• Proficient in techniques for performance tuning and tuning RDBMS query performance
• Knowledge on Quality & Manufacturing and Regulatory is a must
• Knowledge of Regulatory Affairs, RIM, Compliance and Validation, Quality assurance/systems and life sciences and pharmaceutical industry in general
• Solid understanding & experience in GxP, eCTD, GAMP and delivering validated applications (21 CFR Part 11)
• Database: MSSQL, Oracle (DML and routine maintenance tasks)
 
Definite Plus:
• Prior experience working in an ISO27001 certified work environment
• ITIL Foundation certification

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.