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Sr. Revenue Operations Analyst

Req id:  2874

Hyderabad, TG, IN, 500081

Hiring Manager: Tanuj Kumar Tuli

TAA: Manasa Karuturi

Job Code level: RGP3 

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Opportunity:

The Senior Analyst - Sales Support will be responsible for supporting all levels of the sales organization as they drive to meet, or exceed, their assigned objectives and quotas.  The successful candidate will primarily be responsible for the maintenance of OpenText’s CRM system - salesforce.com (SFDC) – supporting the World-Wide Revenue Operations team (WWFO).  In addition, the successful candidate will monitor the WWFI incident support ticketing system, responding to support inquiries, knowledgeably and in a customer supportive manner to employees at all levels of the organization. 

 

What it takes:

  • Reviewing and identifying requests in Microsoft ITSM support ticketing system with regular updates
  • Providing first line help support for tickets related to SFDC
  • Triaging, and escalating when required, support tickets to colleagues in the WWFO team
  • Taking responsibility for a variety of discrepancies, issues and working with internal business units to resolve
  • Assisting in creating Salesforce.com (SFDC) reports and dashboards for Account Executives and managers
  • Conducting SFDC account clean ups and be responsible for merging accounts when required
  • Conducting user acceptance testing (UAT) of SDFC change requests as well as those related to integration of companies acquired by OpenText at regular intervals.

You are great at:

 

  • Experience with Salesforce Classic and / or Lightning version. Salesforce certification a plus
  • Experience with implementing software systems, testing of software upgrades
  • Good analytical skills and good attention to detail
  • Highly motivated, participative team player
  • Ability to work independently yet effectively in a fast-paced, dynamic environment
  • 2 to 3 years’ relevant work experience

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »