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Sr. Software Engineer - ServiceNow

Req id:  10618

Hyderabad, TG, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  





OpenText is looking for strong candidates to be part of a diverse team that works closely with Business stake holders, COE team and Functional team to conduct functional testing, develop effective and efficient testing methods, maintain testing documents throughout the QA process and communicate with respective teams to provide a reliable, consistent, and positive end-user experience.


You are great at:


  • Translate the business requirement and writing the test cases.
  • Interact with Business representatives to ensure their requirements are being met and quality is assured.
  • Execute the test cases to make sure that the implemented business requirement is meeting the required functionality.
  • Adhere to SDLC standards and Change Management processes


What it takes:


  • Resource should have 5+ years of experience in testing and min 2 to 3 years of experience in ServiceNow
  • Candidate with experience on following Service now features will be given preference:
  1. Customer Service Operations Fundamentals
  2. Agent Workspace & Automated Work Assignment (AWA):
  3. Dynamic Translation
  4. Good knowledge on Configuration Management Database Fundamentals
  5. ITSM, Customer Service Management (CSM) knowledge is needed.
  • Automated Test Framework (ATF) experience is a must.
  • Candidate with Selenium and Java will be given preference
  • Hands-on experience on any of the customized sales/service application
  • Hands on experience required for at least 1 integration project
  • Perform functional and automated testing on CRM/CPQ application integrated with ServiceNow/Cloud platform based custom applications
  • Resource should be aware of SDLC, STLC, Defect life cycle and Agile framework, JIRA, ALM
  • Good experience in writing the test cases
  • Create, execute, and maintain scripts and tools for various testing frameworks.
  • Drive test automation to ensure repeatable tests are always automated and continue to look for opportunities to further reduce the test cycle time during the release.
  • Implement, collect, analyze, and report team and project metrics which demonstrate business value and show continuous improvement
  • Enhance existing test automation framework with latest capabilities.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »