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Sr. Software Engineer - Servicenow Portal

Req id:  17763

Hyderabad, TG, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  




This position involves being part of a dynamic team environment responsible for the ServiceNow system at OpenText.  Working closely with business stakeholders you will be part of a team that delivers advanced configurations that provide a world class experience for our customers and deliver enhancements that make internal operations more efficient.

ServiceNow is currently being used by a specific business group but is being considered for the replacement of multiple ticketing systems at OpenText.  This position will be a key participant in implementing business requirements.  Focus will be on the CSM features and functionality along with ITSM. 


  • Implement dynamic and responsive Service Portal end user interfaces on the SN platform
  • Build the new Service Portal pages, and custom widgets to meet the requirements
  • Assist in project scoping and estimating efforts as well as propose new and innovative business solutions or experiences.
  • Provide guidance/mentorship including code reviews for junior front-end developers.
  • Contribute to the evaluation/execution of ServiceNow upgrades
  • Translate and validate business requirements and transfer into functional/technical requirement documents working within the framework of the tools available
  • Interact with Business representatives to ensure their requirements are being met
  • Develop solutions to meet the business requirements while meeting time and cost constraints
  • Contribute to acquisition customer support system integrations – typically moving existing customer support related data into ServiceNow
  • Participate in the full software development lifecycle (requirements, design, code, unit test, implementation)
  • Adhere to IT Change Management and best practices
  • Investigate and fix advanced (3rd level) application issues


  • A bachelor’s degree, college diploma or equivalent experience in software development
  • ServiceNow certifications
  • 5+ years of development/configuration experience on ServiceNow platform including
    • Strong focus on building Service Portal Pages and Custom widgets
    • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.
    • Customer Service Management (including Angular JS)
    • ITSM and Information Technology Infrastructure Library (ITIL) frameworks
  • 3+ years experience designing user interfaces/user experience capabilities
  • Proficient with Angular JS, Bootstrap, JavaScript, HTML, and CSS
  • Development experience working with MySQL, Microsoft SQL and/or Oracle PL-SQL
  • Experience working with API’s and/or Web Services (RESTful and SOAP)
  • Development experience in other languages would be beneficial
  • An aptitude to learn new technology quickly
  • Effective documentation skills
  • Excellent written and oral communication skills
  • Ability to work independently and as part of a team
  • Ability to handle multiple streams of work effectively



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

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