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Sr. Technical Support Specialist - App works (Java & Linux support)

Req id:  16054

Hyderabad, TG, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity
As a Technical Support Specialist, you will be using your technical skills and customer service exposure/abilities to provide second-line technical support for customers using OpenText products and add value to your profile and that of the organization.

 

You are great at 

  • Identifying and resolving issues in accordance with the Service Levels agreed with the customer.
  • Manage customer expectations by documenting all communication using a support ticketing system.
  • Reporting software bugs and testing the solutions before delivering them to customers.
  • Authoring technical documents/articles and enriching OpenText Knowledge Center/Knowledge Base.
  • Work within the boundaries of OpenText policies and processes.

 

What it takes

  • Must have 3+ years of Industry experience
  • Excellent verbal and written communication skills.
  • Excellent problem-solving skills with a flair for on-the-job learning.
  • Capabilities to self-prioritize and time-box tasks without guidance.
  • Willingness to adapt to new avenues of learning and capability to gel in a Team environment to deliver.
  • Customer Support experience in a technical support environment is an Asset
  • In-depth knowledge of one or more operating systems (Windows, Linux, AIX, Solaris).
  • Familiarity with Programming Languages (Java, HTML, JavaScript).
  • Experience in analyzing or debugging (Windows/Linux logs, Java debugging, Browser debugging).
  • Expert knowledge of troubleshooting and debugging databases (SQL, PL/SQL, Oracle, DB2).
  • Knowledge of administration/ troubleshooting Application Servers (IIS, Apache)
  • Basic Networking knowledge (TCP/IP, HTTP/s, Firewalls).


WILLINGNESS TO WORK IN SHIFTS and ON-CALLS.

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »