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Technical Support Specialist - Application support (Connectivity)

Req id:  12765

Hyderabad, TG, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:

Want to work with 85% of the world’s top brands and more than 100,000 customers in 140 countries? With OpenText Customer Support you have the chance to help our customers use our world class software and making them wildly successful! No two days will be the same as you’ll face new challenges and opportunities when working in our fun & collaborative atmosphere.

For more than two decades, OpenText™ has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.

Our Technical Analyst position offers you an opportunity to learn exciting technologies which would enable you to support our customers. Critical thinking is something that you’ll leverage on an ongoing basis as each customers situation is unique therefore you will need to be creative with your solutions. Our strong team-based environment ensures that if you get stuck or need some help, you’ll always feel supported.

 

You are great at:

 

  • Representing OpenText acting as the first point of contact for all technical inquiries and its integration into external environments.

  • Utilizing exceptional written and verbal communication skills while supporting customers via telephone or email, while demonstrating a high level of customer focus and empathy

  • Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone-based activities, and schedule adherence.

  • Show an understanding of the customer environment and product enabling resolution of complex technical issues and providing alternative support options which may not be related to OpenText products directly.

  • Act as a key point of contact for customer follow up and incident management while maintaining updates and resolution.

  • Collaborating on cross-team and cross-product technical issues with various resources, including development to document software defects and customer suggestions.

  • Contributing to the knowledge base by authoring and editing articles to share current information with team members.

  • Work under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

 

What it takes:

 

  • 2-4 years previous experience working within a technically focused environment with Linux.

  • Focused on scoping problems and strong troubleshooting ability

  • University/College degree within a related discipline or equivalent work experience

  • Any combination of the following skills or knowledge is a must:

    • Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers and MAC OS

    • Linux / JAVA scripting knowledge (i.e. REST API, JSON)

    • Knowledge of Web Servers and HTML (i.e. Tomcat or MS IIS)

    • Understanding of Networking principles, Active directory / LDAP

    • Security foundations including SSH and SSL

    • Experience working with relational DBMS (Oracle, MS SQL Server) is helpful

  • As a 24x7x365 organization, shift work, holidays and on-call responsibilities may be required.

  • Experiences with SAP systems, ABAB, SAP R/3 and S4/HANA should be an added advantage

 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »