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Technical Support Specialist

Req id:  5569

Hong Kong Island, HK

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

Cloud Support Specialist is accountable for following OpenText defined, ITIL process and procedures to prevent and resolve incidents and problems. He/she will be responsible for handling hotline support calls, trouble-shooting and resolve the technical issues over the phone or email for customer in Hong Kong, China and South East Asia. Provide quality support and effective communication to the customers. Communicate with clients and other internal team members to gather information and provide status updates about incidents and problems.

 

Key responsibilities will include:
•To provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications. 
•To assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution.
•To maintain good relationship with customer.
•To address customer issues on a timely and quality manner. 
•To upkeep and continuously improve SLA to customers.


REQUIREMENT & KEY COMPETENCIES
•Degree holder in related discipline with minimum 1-2 years solid working experience in Service Helpdesk support, preferably with MNC.
•Presentable with well-developed customer facing skill
•Familiar with MS Windows, Unix operating systems and MS office
•Basic knowledge of Java, Networking and Database
•Strong verbal and written communications skills in Cantonese, English and Mandarin 
•A quick learner, self-motivated and eager to ongoing development

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »