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Lead Site Reliability Administrator

Req id:  32367

Richmond Hill, ON, CA Mississauga, ON, CA Waterloo, ON, CA



Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.



The Opportunity
You will set a new standard for OpenText Cloud Operations DevOps through good communication with your team, with your manager, and your peers.  You will have the opportunity to define the technologies to be used, the structure of teams, and how work is completed, and responsible for the delivery of DevOps pipelines for product development and releases into production.
This job requires you to be able to work autonomously, in collaboration with others in Cloud Operations as well as Engineering, IT, and Customer Service, and at the direction of the Manager of Pipeline Services. Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected.


You are Great AT
•    Provide support, improve, and implement internal infrastructure as code and applications on top of various platforms. Troubleshoot and triage issues as they arise.
•    Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
•    Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
•    Promote technical vision in concert with product engineering for VM and containerized product development, deployment and operationalization
•    Collaborate in the planning phase of any new or modified business operation that employs the use of components in your domain of responsibility
•    Establish/maintain security guidelines, practices, and department procedures
•    Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
•    Drive a metrics-driven culture and software delivery process using data to measure overall system quality
•    Help review VM & container platform policies and procedures for the company
•    Make recommendations for cost-saving options and growth


What It Takes
•    Required to abide by company policies and adhere to compliance and security of company information, client data, and personnel security.
•    All prospective employees must pass a background check
•    7-12+ years in technical development, QE, or operations role
•    2-5 years of experience as a leader within a team, building fully automated software applications and infrastructure provisioning and deployment pipelines
•    Extensive experience in an iterative development environment and CI/CD practices is a must
•    Experience implementing continuous integration and continuous delivery processes and tools
•    Experience managing a team focused on container management and orchestration
•    Experience building and managing microservices-based systems
•    Strong automation skills including experience with Chef or Ansible
•    Has a deep knowledge of mixed operating system environments, structured, non-structured and distributed data platforms, and can easily apply the concepts of one data service API to another
•    Has strong analytical skills as applied to information technology, and can work independently of others in an assignment



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against COVID-19 in order to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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