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Sr. Director, Software Engineering

Req id:  27057

Lexington, KY, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OpenText is the market leader in Customer Communications Management (CCM) with its Exstream Products and Private/Public Cloud Services. The CCM portfolio, which also includes StreamServe and xPression, is a key growth driver in the OpenText Digital Experience (DX) business unit. Bringing together CCM with the broader OpenText DX assets, namely: Digital Media, Content Management, Voice and Messaging, is powering the next phase of customer, and employee, digital experiences through the integrated Digital Experience Platform.


The Position:


The Senior Director, Software Engineering will be responsible for leading software development activities for CCM and drive the processes of aligning engineering efforts for this product group to the company’s strategic objectives. This role will report to the VP of Software Engineering and lead all engineering deliverables.


The successful candidate will implement processes that can be applied productively, predictably, with high quality and customer satisfaction across the organization.  The Senior Director, Software Engineering will play a key role in helping to formulate and execute strategies that promote repeatable software solutions to meet client requirements. Innovation is key to the continuing success of the CCM business, and the Senior Director will be expected to foster an environment of innovation, as well as lead and contribute to, the development of innovative solutions to challenging problems.


You are great at:


  • Directing and managing multiple diverse teams of engineering professionals in several countries performing research, development, design and/or implementation of products, services, solutions. Creating and communicating technical strategy within the organization and/or across the function
  • Owning & driving the end-to-end development effort for on-time, high-quality, highly scalable technical solutions that meet the product vision. Responsibilities span all phases of product development including:
  • Collaborating and aligning with architects and platform teams on proper architecture and design
  • Partnering with product management to ensure completeness and common understanding of product vision, roadmap & requirements.
  • Leading agile engineering teams to deliver end-to-end technical solutions that meet and exceed product expectations.
  • Driving the delivery of CCM products and services, managing and automating engineering in cooperation with operations
  • Understanding the customer experience and driving strong customer focus
  • Innovating and championing the application of new technologies like AI and Machine learning into the portfolio
  • Communicating product strategy and functionality - initiating and fostering relationships with other groups
  • Managing Headcount, deliverables and schedule for the organization ensuring that resources are appropriately allocated and that Goals, Objectives, Timelines and Budget are met


What it takes:


The candidate must have a minimum of 10+ years in product development in agile software development environments targeting on-prem and Cloud (SaaS and Managed Services).  The ability to explain complex technical ideas to a business audience is as critical as the understanding of, and experience in, leading talented research and engineering teams.  Specific requirements and experience include:


  • Demonstrated leadership experience setting the vision and building, leading and motivating development teams. Leads by example with creativity, strategic thinking, and innovation.   Productively drives change when necessary
  • Results-oriented with a proven track record of success leading an engineering team in a dynamic, frequently changing entrepreneurial environment where management of complex and often conflicting product requirements is a critical driver of success
  • Good communication skills and executive presence. Comfortable presenting to, and interacting with, all levels internally and externally
  • Proven ability to work with distributed global teams, across time zones and cultures
  • Proven ability to manage customer escalations and related communication with internal and external parties

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees. 


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Lexington