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Associate Product Support Specialist

Req id:  38285

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

The Opportunity:

The Associate Product Support Specialist serves as the initial customer contact for questions on usage, functionality and problems encountered with OpenText Cloud products 

 

You Are Great At: 

• Responsible for providing technical support to OpenText customers via phone and/or electronic format for various OpenText products, including but not limited to, Messaging, Messaging Applications and Software

•Responds to alerts generated for any point of failure within the client solution.

•Monitors all links to ensure all transactions from the customers are received and delivered on time.

•Resolves or engages others to resolve all incidents within SLA. 

 

What it takes: 

• Familiarity with Cloud technologies

• Working experience with Operating Systems, Windows and Unix/Linux.

• Basic troubleshooting skills

• Must demonstrate effective English communication skills, will be working in a phone support set up.

 

Additional Notes:

- Candidate must be willing to do night shift, shift rotation, Philippine holidays and on call (when necessary).

- This is a Level 1 Associate role and is open to candidates with 1-3 years IT working exp 

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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